Narayan Phavade

Wipro Technology

Pune

05.2022 - Current

Troubleshot application errors and provided technical support to end users.
Monitored system performance to ensure optimal operations and identified potential issues.
Managed Active Directory user accounts, groups, and computer objects.
Resolved complex technical problems within established service level agreements.
Created user accounts and managed access rights for users.
Coordinated with application teams for the provisioning of user accounts in multiple domains.
Restored deleted AD objects from the Recycle Bin when required by the business needs.
Provided technical guidance to users on application-related issues, including installation, configuration, upgrades, and troubleshooting.
Resolved escalated tickets related to application support within agreed-upon SLAs.
Tested software applications prior to deployment in the production environment.
Performed troubleshooting and resolution for company-wide technical issues.
Escalated complex issues by working with the engineering team to resolve them promptly.
Collaborated with cross-functional teams to define app specifications, and integrate user-facing elements with server-side logic.
Oversaw the daily performance of computer systems.
Resolved incidents reported against the server infrastructure by leveraging tools like Event Viewer, Performance Monitor.
Troubleshooted application deployment failures by investigating log files generated by the client computers.

Summary