Punjaji Salve
Pune,MH
Summary
Highly skilled IT professional with over 8.6 years of experience in IT. Proven expertise in managing and optimizing Windows, Linux, Mac environments, implementing security measures, and driving IT infrastructure improvements. Adept at troubleshooting complex technical issues and delivering exceptional user support. Strong communicator and team player, committed to staying updated with the latest industry trends and technologies to ensure optimal performance and security of IT systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Administrator
JetSynthesys Pvt. Ltd (Pune)
10.2021 - 04.2024
- Proficient in system performance monitoring, disaster recovery, and providing technical support.
- Resolving VIP user's Incidents s service requests on urgent basis.
- Skilled in managing virtualization environments (Hyper- V/VMware) and maintaining system documentation.
- Managed 500 various type of assets like laptop, desktop, IT accessories, testing devices (android, phone) using CMDB. Performed POC for replacing existing ITSM tool (Manage engine) to sapphire IMS.
- Performed IT automation task using sapphire tool such as patch updating, local administrator password change, software install & remove.
- Managed 5 vendors for asset purchase rental asset procurement & management. Generating rental asset report & share with finance team.
- Linux server/client installation s troubleshooting whenever required.
- Incident s service request support within given SLA. Managed 20 calls & 15 tickets per day.
- Planned and implemented upgrades to system hardware and software
- Managed onboarding & offboarding of employees.
Senior Desktop Support Engineer
VDA Infosolutions PVT. LTD (Client: Tata motors, Pune)
02.2021 - 09.2021
- Provided remote and desk support, resolving hardware issues for laptops and desktops, and addressing OS and application problems.
- Managed system compliance via MECM, coordinated with SCCM team for Intune Bit Locker, and worked with network team on issues.
- Conducted manual Windows OS updates and installed DLP Force point and MECM clients.
- OS installation & laptop configuration using MECM s generating compliance report.
- Providing technical support for Printer scanner, VC rooms.
- Diagnosed & troubleshoot hardware, software and network issues.
- Maintained inventory of installed desktop, software components to keep records accurate and updated
Desktop Support Engineer
MindSquare Technologies (Client: Harman connected services, Pune)
12.2019 - 02.2021
- Provided hardware support for desktops and laptops, and resolved issues with Office 365, One Drive, Outlook, MS Teams, and VPN clients.
- Offered technical support, conducted system formatting with SCCM, and troubleshot Windows 10, Ubuntu, Mac Book, and Hyper-V environments.
- Managed software installations and issues with VMware and
- Oracle Virtual Box, and configured and troubleshot Windows Bit Locker, generating recovery keys as needed.
Desktop Support Engineer
Shro Systems Pvt. Ltd (Client: Birlasoft, Pune)
12.2018 - 12.2019
- Experienced in troubleshooting and repairing desktop and laptop hardware, installing and resolving issues with applications and operating systems (Windows 7, 8, and 10).
- Proficient in troubleshooting MS Outlook 2010 and 2016.
Skilled in configuring, maintaining, and supporting desktop and laptop issues.
Desktop Support Engineer L2
Acute Informatics Pvt. Ltd (Client: Volkswagen Pune plant)
06.2017 - 03.2018
- Experienced in troubleshooting desktop and laptop hardware, installing OS (Windows 7, 8, 10), and resolving software issues.
Proficient in MS Outlook 2010 and 2016, McAfee antivirus, and endpoint encryption. - Skilled in handling VPN, PKI card, DHCP, and trust issues, using HPSC for incident resolution, and managing thin client software and configurations.
- Removed malware, ransomeware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and installed computer systems for other sub-organizations
- Diagnosed and troubleshot hardware, software and network issues
Hand Hold Engineer
Hsb Infotech Pvt.Ltd (Client: Wipro)
07.2015 - 09.2016
- Managed more than 2 locations remotely to support effectively.
- Experienced in software and OS installation and troubleshooting for Windows and Linux.
- Possesses basic networking skills and is proficient in configuring and troubleshooting MS Office and email clients. Experienced in resolving hardware issues for various devices and skilled in LAN creation, troubleshooting, and modem configuration.
Technical Consultant
Onward eServices Ltd, Mumbai
10.2014 - 07.2015
- Managed Multiple remote locations remotely to support users.
- Experienced in conducting training sessions and seminars, reporting daily tasks, resolving client issues, and testing products.
- Skilled in documenting processes, troubleshooting software issues, and attending meetings and company events.
Education
BCA - Computer And Information Sciences
Swami Ramanand Teerth Marathawada University (SRTMU)
Nanded, MH01.2014
12th -
Maharashtra, Marathi
Parbhani, MH01.2010
10th -
Maharashtra, Marathi
Parbhani, MH01.2008
Skills
- Windows Server Administration
- Windows Operating System
- Linux System Administration
- MAC Support
- Hardware Troubleshooting
- Virtualization
- Power Shell
- Linux Shell
- Networking
- Microsoft Applications
- Ticketing Tools
- Troubleshooting Skills
- Project Management
- Asset Management
- Vendor Management
- ITIL
- Problem Solving
- Creativity
- Hard Working
- SOP Preparation
- CMDB
- VIP Support
Certification
- Windows server 2012 system administration
- Beginning Windows System Administration
- Introduction to windows powershell 5.1
Languages
English
Hindi
Marathi
Projects
SapphireIMS ITSM, 790 Days, Conducted testing and POC for installing the Sapphire IMS tool on various OS platforms (Windows/Linux/Mac) for replacing a previous tool (Manage Engine) with Sapphire IMS. Microsoft bitlocker encryption implementation and troubleshooting, 641 Days, Enabling, configuring, troubleshooting bitlocker encryption and decryption and data recovery on end user system. CCTNS, 701 Days, Installed, configured, and maintained LAN network. Installed, configured client systems, printer devices, online and offline applications on end user systems. Trained clients on how to configure, install, and use systems, printers, online and offline applications. Given training for how to use CCTNS online and offline applications.
Timeline
System Administrator
JetSynthesys Pvt. Ltd (Pune)
10.2021 - 04.2024
Senior Desktop Support Engineer
VDA Infosolutions PVT. LTD (Client: Tata motors, Pune)
02.2021 - 09.2021
Desktop Support Engineer
MindSquare Technologies (Client: Harman connected services, Pune)
12.2019 - 02.2021
Desktop Support Engineer
Shro Systems Pvt. Ltd (Client: Birlasoft, Pune)
12.2018 - 12.2019
Desktop Support Engineer L2
Acute Informatics Pvt. Ltd (Client: Volkswagen Pune plant)
06.2017 - 03.2018
Hand Hold Engineer
Hsb Infotech Pvt.Ltd (Client: Wipro)
07.2015 - 09.2016
Technical Consultant
Onward eServices Ltd, Mumbai
10.2014 - 07.2015
BCA - Computer And Information Sciences
Swami Ramanand Teerth Marathawada University (SRTMU)
12th -
Maharashtra, Marathi
10th -
Maharashtra, Marathi
- Windows server 2012 system administration
- Beginning Windows System Administration
- Introduction to windows powershell 5.1
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