Narayan Singh
Operation Supervisor
Gurugram
Summary
Accomplished logistics, E-Commerce & supply chain professional with more than 12 years of experience managing end to end operations in fast-paced and highly regulated environments. I have honed my skills in problem-solving, operation excellence and operations management. I am always seeking new challenges and opportunities to expand my skill set
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Operation Supervisor
Flipkart
01.2022 - Current
- Managed E-commerce and Logistics operations at Flipkart's largest SC Warehouse in Yakubpur, Gurgaon, Haryana, overseeing a team of 100+ personnel
- Pioneered the successful launch of the first Cross Belt Sorter (CBS) for SC operations, optimizing sorting processes and boosting efficiency
- Maintained HUB metrics, ensuring compliance with performance standards and KPIs
- Oversaw daily end-to-end operations, achieving a 20% improvement in efficiency through streamlined processes
- Monitored lane-wise pendency at inbound and outbound points, optimizing Gate in, Gate out (GIGO) vehicle utilization, and maintaining vehicle cut-off schedules with optimum accuracy
- Spearheaded process improvement initiatives, leveraging Kaizen methodologies and projects, resulting in increased operational efficiency
- Provided timely MIS reports at the end of each shift, facilitating data-driven decision-making and ensuring transparency.
Operations Associate
Flipkart SSC
07.2020 - 12.2021
- Managed shift schedules for 40+ employees, ensuring optimal responsiveness
- Provided daily performance reports for Operations Center, enhancing operational transparency
- Tracked daily attendance of employees
- Preparing MIS Reports
- Maintained 5s on a daily basis.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Operations Supervisor
Honda Motor Co
09.2012 - 12.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- understand their requirements and tailor services accordingly.
- training new employees on company procedures and policies, including ethics policies and safety measures
- determining and distributing work assignments and responsibilities and supervising projects to ensure employees collaborate towards a common objective
- monitoring employee performance and attendance and implementing disciplinary actions, if necessary
- performing regular audits of departments and production lines to ensure they comply with company standards
- providing support and guidance to team members to ensure they perform their duties effectively
- reviewing employee productivity and performance to ensure they meet clients' requirements or recommending improvements to meet quality standards
- evaluating and recommending alternative procedures for auditing to ensure the company continues to improve
- conducting regular meetings with the audit and inspection team to help foster teamwork and consistency
- creating regular reports highlighting audit and inspection performance and areas that require improvement
- collecting product samples and collaborating with third-party test laboratories
- serving as subject experts regarding policies, mortgage servicing, investor requirements, processes, and regulations to test the company's products adequately
Education
BA -
IGNOU
Intermediate 12th - undefined
HBSE
03.2009 - 05.2010
Matriculation 10th - undefined
HBSE
04.2007 - 05.2008
Skills
Operations Managment
Warehouse Management
Logistics Coordination
Third-Party Logistics (3PL)
MIS Preparation EHS Management
Reconciliation
Performance Management
Problem-Solving and Quality Assurance
Quality Control Problem Solving
Performance Management
Reliability
Leadership and Communication
Leadership Skills
Communication Skills
Organizational Management
Technical Skills
Excel / Google Sheets / LibreOce
HMS ( Hub Management System )
TMS ( Transport Management System )
ERP
Operations Management
Quality Assurance
Compliance Management
Languages
English
Hindi
Timeline
Operation Supervisor
Flipkart
01.2022 - Current
Operations Associate
Flipkart SSC
07.2020 - 12.2021
Operations Supervisor
Honda Motor Co
09.2012 - 12.2020
Intermediate 12th - undefined
HBSE
03.2009 - 05.2010
Matriculation 10th - undefined
HBSE
04.2007 - 05.2008
BA -
IGNOU
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