Narayan Singh
Gurugram
Summary
Customer Service Executive with experience in delivering efficient service and enhancing team performance through innovative solutions. Demonstrated ability to resolve customer inquiries and complaints, contributing to high levels of customer satisfaction. Proficient in utilizing technical skills to troubleshoot complex issues and streamline operational workflows. Recognized for effective collaboration with cross-functional teams to optimize service delivery and implement process improvements.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Associate
IGT SOLUTIONS
Gurugram
11.2024 - 06.2025
- Worked as an associate in EXPEDIA GROUP PROCESS DEALING WITH FLIGHTS AND HOTELS QUERIES INCLUDING CANCELLATION, CHANGES, REFUND, ESCALATING COMPLAINTS
- Dealing with flight queries of customer from all over the globe and working on AMADEUS software using commands and flight codes.
- Assisted customers with inquiries regarding travel and booking processes.
- Managed customer accounts and updated relevant information in the system.
- Resolved customer complaints by providing effective solutions and support.
Sr Technical Support
Concentrix
Gurugram
07.2023 - 04.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Sr Executive
Maruti suzuki RSA
Gurugram
04.2022 - 03.2023
- Coordinated cross-functional teams to enhance service delivery efficiency.
- Developed and implemented process improvements for operational workflows.
- Conducted market analysis to inform strategic decision-making initiatives.
- Supported customer relationship management through effective communication strategies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and implemented strategic plans to achieve company objectives.
Education
Bachelor of Arts - Commerce
Pacific University
Udaipur10-2023
High School Diploma -
Sharda International School
Gurgaon03-2020
Some College (No Degree) - Science
Gav Public School
GurgaonSkills
- Technical troubleshooting
- Process improvement
- Customer relationship management
- Market analysis
- Service delivery optimization
- Conflict resolution
- Team collaboration
- Creative problem solving
- Customer service
- Software utilization
- Critical thinking
- MS office
- Analytical
- Decision-making
- Active listening
- Dependable and responsible
- Flight operations
- Amadeus software
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Affiliations
- Photography
- Sketching and painting
- Graffiti, mural
- Trekking, traveling
- Writing
Timeline
Customer Associate
IGT SOLUTIONS
11.2024 - 06.2025
Sr Technical Support
Concentrix
07.2023 - 04.2024
Sr Executive
Maruti suzuki RSA
04.2022 - 03.2023
Bachelor of Arts - Commerce
Pacific University
High School Diploma -
Sharda International School
Some College (No Degree) - Science
Gav Public School