Narayana Shenoy M

• Build strong stakeholder relationship to drive continuous improvement and voice of customer improvement.
• Driving enterprise level transformation projects such as alternate pricing , start up eco system.
• Agile Implementation through education and practices.
• Designing and develop efficiency programme for business
• New capability development with in team and help business to develop new capabilities around 6 Sigma and Technology domains.
• Process improvement through process reengineering , automation and business analytics to create positive impact on SLA TAT , Unit Price and Quality.
• Built Delivery Excellence strategy for large scale business and successful implementation

Key Achievements :

• Achieved 12% + efficiency year on year in Enablement Services
• Successfully deployed Delivery Excellence Framework.
• Scaled up technology team from 12 to 55+ in 12 months.
• Built 4 new technology capability in team
• Implemented SCRUM and Kanban for development cycle.
• Established automation delivery framework and Achieved 40% + efficiency.
• Maintained team flexibility and embraced change to adapt within dynamic markets.

• Implementation of Work Force Management method and practices for credit operations business.
• Established framework for RPA Process implementation.
• Driven Quality Improvement Programme through Drive Zero
• Publish State of Health [ SOH] report as a part of Delivery Excellence and enable KPI improvements.
• Driven unit pricing programme.

Key Achievements :

• Home Loan end to end (e2e) re-engineering: Reduced turnaround time for customer by half; saved FTEs and reduced error% to negligible.
• Home Loan Progress Payment re-engineering and Automation: Process Re-Engineered to automate 70% of process and resulted in 50% efficiency gain.
• Personal Loan e2e reengineering: Reduced time for application approval from three days to one; increased loan pickup rate from mid 20s to high 60s.
• Program: Program management of Organization-wide defect prevention in Bangalore campus. Quality scores improved from 92% and 98% in a span of 6 months.
• RPA Program: Developed and Designed new approach to deploy RPA tool with minimum turn around time.

• ISO 9001 and ISO 14001 certification programme. Played role of Management Representative.
• Reduction of power supplies failures12% to < 4%/ in ATM machines.
• Equipped and organized facility to comply with company strategy for online and offline quality controls
• Developed and deployed production control plans.
• Cost optimization of export packaging by alternate design reducing cost savings of $ 100K/ annum.
• Initiated Quality Circle and Kaizen to improve First Pass Yield. Improvement in FPY by > 50% with in 3 months.
• Represented plant for Frost and Sullivan MFG Excellence award and achieved silver award in year 2009.

Narayana Shenoy M held several positions at NCR including QA/ CI Lead and Management Representative.

• Reduced parts failure in line from 1000 PPM to 250 PPM.
• Incoming Part Quality Control – Evolve Sampling plan, derive IQC plan for new products.
• Maintenance of QA lab and reliability test equipment
• Established Internal Quality Audit & Management Review.
• Monitoring Monthly Quality Metric such as through put yield (TPY), FG Yield & reporting.
• Pruned rejection rate less than 1% at Sub Contractor Place with the formation of Quality Circle.