Narayanan V
Technical Account Manager
Chennai,TN
Summary
Driven individual with 6.5 years of work experience in the areas of Client Servicing, Project Management and Business Operations. Demonstrated competencies in managing marquee clients and delivered immediate assistance. Skilled in cementing connections with business accounts to achieve business objectives and increase profitability. My Interests lie at the intersection of business development, marketing and technology.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Functional Consultant
WRENCH Solutions (P) Ltd
Bangalore, KA
07.2017 - 12.2018
- Responsible for ensuring resolution to escalated issues from customers.
- Prepared feasibility reports to evaluate project competence, from client location recce, by due-diligence and training.
- Gathered insights from customers and fraternized with cross-functional teams to build cases for new product/feature development and ensure its successful deployment.
Client Services Associate - Sports Content Group
SportsMechanics India Private Limited
Chennai, Tamil Nadu
08.2019 - 01.2022
- Program managed multiple initiatives from product development, implementation & training to supporting business operations of clients.
- Identified and executed different business strategies for growth and customer satisfaction.
- Built reporting mechanisms giving visibility of KPIs to all project stakeholders and ran point on implementation of best practices to maximise efficiency.
Technical Account Manager
Freshworks
Chennai, Tamil Nadu
2022.02 - Current
- Developed strong relationships with key clients, ensuring their needs were addressed within set SLAs, along with diagnosing and troubleshooting problems to resolve customer issues.
- Collaborate with cross-functional teams and work with various internal stakeholders to deliver customized solutions that exceeds client expectations.
- Conducted regular account reviews and prepared performance reports of accounts to proactively identify areas of improvement and implement necessary changes.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation to changing market conditions.
Education
Master of Technology - Construction Engineering & Management
Sastra University
Thanjavur 07.2012 - 05.2017
Skills
Problem-solving abilities
undefinedCertification
Master Diploma in Project Planning and Management - Synergy School of Business Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursHealthcare benefitsStock Options / Equity / Profit SharingTimeline
Technical Account Manager
Freshworks
2022.02 - Current
The Fundamentals of Digital Marketing - Google Digital Unlocked
09-2020
Client Services Associate - Sports Content Group
SportsMechanics India Private Limited
08.2019 - 01.2022
Master Diploma in Project Planning and Management - Synergy School of Business Skills
06-2019
Functional Consultant
WRENCH Solutions (P) Ltd
07.2017 - 12.2018
Master of Technology - Construction Engineering & Management
Sastra University
07.2012 - 05.2017
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