Narayanan V
Cabin crew
Chennai
Summary
Aviation and hospitality professional with strong experience as a Cabin Crew with Air India and as a Guest Relations Executive with Jet Airways. Skilled in passenger safety, in-flight service, customer care, reservations, and guest relations. Recognized for professionalism, adaptability, and excellent communication skills. Proven ability to remain calm under pressure, resolve passenger concerns, and deliver outstanding service in both airline and hospitality environments.
Overview
3
3
Languages
Work History
Cabin Crew
Air India
- Ensure passenger safety and comfort in compliance with aviation standards.
- Conduct pre-flight safety checks, emergency briefings, and in-flight announcements.
- Deliver high-quality service, including meal and beverage service, special requests, and medical assistance when required.
- Manage passenger concerns with professionalism, ensuring a smooth travel experience.
- Collaborate with flight deck and cabin crew to maintain smooth operations and excellent customer service.
Guest Relations Executive
Jet Airways
- Delivered outstanding customer service at guest relations, reservations, check-in, and boarding gates.
- Assisted passengers with travel queries, upgrades, and special requirements.
- Fostered positive relationships with guests to ensure satisfaction and repeat travel.
Education
B.Sc. - Hotel & Hospitality Administration
IHM
04-2017
Skills
- In-Flight Safety & Security Procedures
- Passenger Service & Care
- Guest Relations & Customer Service Excellence
- Boarding, Check-in & Reservation Management (IRES Level 1)
- Team Collaboration & Multicultural Communication
- Problem Solving & Conflict Resolution
- Hospitality & Housekeeping Operations
- Microsoft Office & SAP (basic)
Accomplishments
- Recognized for in-flight service excellence by senior airline management and frequent flyers.
- Appreciated for exceptional service by Mr. John Chandy, Vice President, Apollo Hospital Group (Twitter acknowledgment).
- Commended by Mr. Naveen Narayanan, Senior VP & MD, Publicis Sapient (email recognition).
- Praised for professionalism by Mr. Udhav Konoria, Honorary Consul, Consulate of El Salvador (email recognition).
Training
- Taj Coromandel, Chennai – Front Office & Housekeeping (1 month)
- Crowne Plaza, Chennai – Front Office, Housekeeping, HR & Training Development (45 days)
- Club Mahindra, Virajpet – Front Office specialization (1 month)
Timeline
Cabin Crew
Air India
Guest Relations Executive
Jet Airways
B.Sc. - Hotel & Hospitality Administration
IHM
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