NARAYANAN( ND) DORAIRAJ

• Successfully developed & implemented country first on demand digital transformation platform for customer services for various healthcare medical devices and equipment end to end via mobile based applications, won a innovation award from CII West for the MBARC digital platform mobile application, also got recognitions comments from the cabinet health minister of India at conference ( Gandhinagar)
• Rollout digital services platform to various tier cities across India through various marketing med-tech events.
• Onboarding many customers and MBARC partners on digital platform services for customer service support, Coordinating with many OEMs for different medical devices customer services.
• Leading sizeable 100+ service engineers across country and providing customer services through mobile applications platforms.
• Accountable for service business through sale of preowned units, contracts, spares, accessories and asset management.

In Elekta worked from 1996 to 2022.

Director Services ( India & South Asia) May 2016 to May 2021 & Service Delivery Quality leader ( TIMEA region May 2021 to March 2022) including India.

• Accountable for Service P & L vertical. Grew business from $7M to $ 16M along with profitable margins 50-60%, also won the major 1st Linear accelerator (2 qty) upgrade in country.
• Customer satisfaction : Grew NPS score from 35% to 65%
• Employee satisfaction : Grew score above 80%.
• SOPs: established technical call center, warehouses & many technical field engineers across the country.
• TIMEA region: Was also responsible for TIMEA region as service quality leader which involved countries Middle East, Africa, Turkey and India for standardizing customer service various process wing to wing.
• Egypt : Established service business transformation model

• Accountable for Service P& L vertical along with customer service delivery, operations and Quality department.
• Started as WIPRO GE healthcare invested company

In WIPRO GE healthcare worked from 1996-1999 and 2001 to 2015 into various roles.

• Aug 2001 to Aug 2023 : Country Master Black Belt six sigma for service delivery, operations and supply chain logistics. Got International award for Project Bull.
• Aug 2003 to May 2007 : Service Manager for Andhra Pradesh based Hyderabad.
• June 2007 to Nov 2008 : National Channel Dealer Manager based Bangalore handling more than 60 + channel and 500+ engineer for service business and delivery for various GE modalities.
• Nov 2008- April 2011 : GM Services for North India & Nepal.
• April 2011 to Aug 2013 : GM Services for West India.
• Aug 2013 to Jan 2015 : GM - Dealer Channel South Asia.

Worked as SERVICE Manager in Siemens UPTIME service centre mumbai and also Gujarat region for all siemens medical devices and equipment

Worked as service engineer in for all medical devices and equipment.