Narender Heerekar
AML/KYC Manager
Hyderabad
Summary
Dynamic AML/KYC Manager with a proven track record at Cognizant India, excelling in team supervision and collaboration. Enhanced productivity through effective coaching and conflict resolution, while implementing advanced screening techniques to reduce false positives. Adept at fostering a positive work environment and driving operational efficiency.
Overview
12
12
years of professional experience
Work History
Team Leader _ AML/KYC Manager
Cognizant India
06.2024 - Current
- AML/KYC InvestigationSet performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Deputy Manager of Operations
ICICI Bank Limited
05.2020 - 06.2024
- Conducted regular audits to ensure compliance with regulatory requirements and internal policies.
- Led process improvement projects that resulted in increased efficiency and reduced waste within the operations department.
- Played an integral role in driving company growth by optimizing operations performance, leading to increased revenue generation opportunities.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by addressing issues promptly and implementing service improvements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Manager (E to E KYC Operations)
ICICI Bank (Singapore)
05.2018 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
AML/KYC Senior Officer
ICICI Bank (DIFC)
05.2016 - 04.2018
- Performed ongoing monitoring of existing clients for changes in risk profile, enabling timely intervention where necessary.
- Reduced false positives by implementing advanced AML/KYC screening techniques.
- Assisted in regulatory audits with thorough documentation and evidence gathering, leading to successful audit outcomes.
AML Analyst
ICICI Bank
09.2013 - 04.2016
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Reduced false positive alerts through effective implementation of risk-based monitoring systems.
Education
MBA - Finance
MRM College of Management
Hyderabad, India 04.2001 -
Skills
Team supervision
Additional Information
E to E kyc for Individual and Non_Individual accounts
Timeline
Team Leader _ AML/KYC Manager
Cognizant India
06.2024 - Current
Deputy Manager of Operations
ICICI Bank Limited
05.2020 - 06.2024
Assistant Manager (E to E KYC Operations)
ICICI Bank (Singapore)
05.2018 - 04.2020
AML/KYC Senior Officer
ICICI Bank (DIFC)
05.2016 - 04.2018
AML Analyst
ICICI Bank
09.2013 - 04.2016
MBA - Finance
MRM College of Management
04.2001 -
Skills
AML/KYC Investigation