NARENDER KUMAR
New Delhi
Summary
Dynamic Business Development Manager with a proven track record at Droom Technology PVT LTD, excelling in dealer network management and data-driven decision-making. Successfully onboarded numerous Certified Dealers, driving significant growth in used vehicle sales. Adept at market analysis and fostering strong relationships, ensuring compliance and quality standards throughout the vehicle lifecycle. Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Droom Technology PVT LTD
11.2022 - Current
- Develop and implement business strategies to grow the used vehicle segment within the Certified Dealer (CD) network.
- Analyze market trends, competitor activity, and customer needs to identify business opportunities.
- Set sales targets and expansion plans for certified used vehicle operations.
- Identify and onboard new Certified Dealers (CDs) into the used vehicle program.
- Provide training, support, and tools to help dealers succeed in used vehicle sales.
- Monitor dealer performance and ensure compliance with certification and quality standards.
- Oversee the entire used vehicle lifecycle – from procurement to refurbishment, certification, pricing, and resale.
- Ensure quality control through inspection and certification procedures.
- Coordinate logistics, vehicle movement, and inventory management with supply chain teams.
- Build strategic partnerships with vendors (refurbishment, inspection, logistics, etc.).
- Collaborate with financing partners to offer used vehicle financing options.
- Launch promotional campaigns and dealer incentive programs.
- Track KPIs like used car sales, dealer performance, stock turnover, and customer satisfaction.
- Prepare and present performance dashboards and business reports to senior leadership.
- Lead a team of regional business development executives or managers.
- Work closely with product, tech, marketing, customer service, and operations teams.
- Strong understanding of the used vehicle ecosystem.
- Dealer network management experience.
- Data-driven decision-making.
- Process optimization and project management.
- Negotiation and stakeholder management.
- Knowledge of certification and vehicle inspection standards.
- Performance Metrics (KPIs): Number of active Certified Dealers, Monthly used vehicle sales volumes, Dealer activation & retention rate, Average vehicle turnaround time, Revenue from the used car channel, Customer satisfaction scores (NPS)
Senior Team (Used and New Vehicle Selling Online)
Droom Technology PVT LTD
10.2019 - 10.2022
- Responsible to build and drive a highly efficient team of selling.
- Currently handling automobile lending business for Pan India.
- Engage in personality development and ensure on building a highly productive team in Gurgaon.
- Manage team rotation, attrition and promote career progression among the team for bigger roles internally.
- Work on digitization and simplification of current process.
- Proactively identify and implement cost saving opportunities for the region.
- Ensure on high standards of ethics and have a clean year.
- Engage in adequate training activities and ensure NIL violations on floor, taking responsibility of lower customer escalations in both product lines.
Sales Associate (Used and New Vehicle Selling Online)
Droom Technology PVT LTD
10.2016 - 09.2019
- Responsible to gain all vehicle related knowledge and all the updated of used and New Vehicle Upcoming.
- Taking all the requirements from the buyer and shared the requirement to the seller and coordinate real time and get the vehicle as per buyer and fulfill the gat and close the deal with the committed time.
- Pitching all the buyer our services like Loan, Insurance, RTO, RSA and close the sale.
- Taking all the responsibility and helping all the team members to achieve their target.
Senior Sales Associate
Meritnation.com
08.2015 - 08.2016
- Company Overview: Online E-learning website
- Responsible to achieve our monthly target Counseling maximum students and making strong follow-up’s.
- Build strong relation with parent and educate them about the Product.
- Also build strong relation from the supervisor about the task.
- Online E-learning website
Senior Sales Associate
Dish TV
12.2011 - 06.2015
- Company Overview: Online Dish TV connection selling process
- Responsible to achieve the monthly target and planning for next month target as well.
- On Board new client and increase the business sale.
- Cross sell our services like service pack, Extra channels packages.
- Online Dish TV connection selling process
Education
Bachelor of Arts -
IGNOU
New Delhi01.2017
Skills
- Strong understanding of the used vehicle ecosystem
- Dealer network management experience
- Data-driven decision making
- Process optimization and project management
- Negotiation and stakeholder management
- Knowledge of certification and vehicle inspection standards
- Business strategy
- Market analysis
- Sales forecasting
- Dealer onboarding
- Performance monitoring
- Inventory management
- Logistics coordination
- Team building
- Sales expertise
- Mergers and acquisitions
- Operations
- Order management
- Market tracking
- Relationship building and rapport
- Growth management
Hobbies and Interests
- Music
- Movies
- Traveling
Key Highlights
- Winner of Top Gear Award – (Best Sales) 2021
- Winner of (Best team Management Award) 2021
- Winner of File Cylinder – (Best Sales) – Pan India for 2019
- Winner of High sales of dish TV connection Pan India 2013, 2014, 2015
Timeline
Business Development Manager
Droom Technology PVT LTD
11.2022 - Current
Senior Team (Used and New Vehicle Selling Online)
Droom Technology PVT LTD
10.2019 - 10.2022
Sales Associate (Used and New Vehicle Selling Online)
Droom Technology PVT LTD
10.2016 - 09.2019
Senior Sales Associate
Meritnation.com
08.2015 - 08.2016
Senior Sales Associate
Dish TV
12.2011 - 06.2015
Bachelor of Arts -
IGNOU
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