Narender Saharan
Jhunjhunu
Summary
Seasoned operations leader with a proven track record at Reliance Retail Limited, adept in enhancing store operations and elevating customer service standards. Excelled in team management and SAP software, significantly improving sales and operational efficiency. Skilled in recruiting and training, ensuring high-performance teams and exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
RELIANCE RETAIL LIMITED
08.2021 - Current
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
OPERATION MANAGER
E-SAKHA SUPERMART
09.2020 - 07.2021
- Responsible for programming in online portal
- Knowledge about planning of Out Door deliveries
- Launching and implementation of new products and SOPS
- Conducting meeting with management about Business opportunities and Cost Controlling
- Responsible for Marketing
Operation Excellence Manager (O Events)
Oyo Hotels And Homes Pvt Ltd
01.2019 - 03.2020
- Manage the entire sales operation process effectively from query generation to payment
- Create Packages update payment
- Maintain daily and monthly sales tracker
- Interact regularly with the central team for payment process to vendors
- Worked closely on the events channel and grew it exponentially
FOOD & BEVERAGE EXECUTIVE
SAYAJI HOTEL INDORE
06.2017 - 12.2018
- Developed and implemented innovative strategies to increase sales revenue in the food and beverage department.
- Assisted in developing marketing plans for upcoming special occasions or holidays.
GUEST SERVICE ASSOCIATE
THE LALIT HOTEL JAIPUR
06.2014 - 07.2016
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
Education
BSC HOTEL MANAGEMENT -
Amity University
Jaipur, Rajasthan12th -
Rajasthan Board of Secondary Education
10th -
Rajasthan Board of Secondary Education
Skills
- Operations Management QSR Industry & Retail Industry
- Team Management
- Recruiting
- Training and Development
- Customer Service
Primary skill
- Operations Management QSR Industry & Retail Industry
- Team Management which includes scheduling and QSC&V
- Recruiting, Training and Development
- Customer Service
Timeline
STORE MANAGER
RELIANCE RETAIL LIMITED
08.2021 - Current
OPERATION MANAGER
E-SAKHA SUPERMART
09.2020 - 07.2021
Operation Excellence Manager (O Events)
Oyo Hotels And Homes Pvt Ltd
01.2019 - 03.2020
FOOD & BEVERAGE EXECUTIVE
SAYAJI HOTEL INDORE
06.2017 - 12.2018
GUEST SERVICE ASSOCIATE
THE LALIT HOTEL JAIPUR
06.2014 - 07.2016
BSC HOTEL MANAGEMENT -
Amity University
12th -
Rajasthan Board of Secondary Education
10th -
Rajasthan Board of Secondary Education
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