Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Narendra Babu Katakam

Narendra Babu Katakam

Bengaluru,India

Summary

Expert in identity and access management with specialization in IAM tools including SailPoint IIQ 8.x and IdentityNow. Proficient in integrating various connectors such as Active Directory and JDBC, with strong capabilities in managing flat files and ServiceNow. Demonstrated programming skills using SDK Java and tools like Postman, alongside extensive database knowledge in Oracle and SQL Server. Focused on optimizing JML lifecycle events, certifications, and access reviews across Windows and Linux environments.

Overview

3
3
years of professional experience
1
1
Certification

Work history

SailPoint IIQ Support Engineer

Mizuho
04.2025 - 06.2025
  • Supported access review and certification campaigns aligned with Mizuho’s audit requirements.
  • Configured and monitored certification jobs, approval schemas, and escalations.
  • Resolved provisioning issues related to certification-based access removals.
  • Maintained transparency by updating ticket status and sharing updates with governance teams.
  • Worked closely with auditors and campaign owners for clean access governance execution.

SailPoint IIQ Support Engineer

Ameren
11.2023 - 04.2025
  • Provided L3 support for lifecycle events (Joiner, Mover, Leaver) and decommissioning activities.
  • Investigated failed provisioning and manually remediated issues with stakeholders.
  • Monitored aggregation jobs, scheduled tasks, and certificate expiry alerts.
  • Coordinated CR validations, post-deployment checks, and XML loads.
  • Generated reports for certification reviews, policy violations, and audit compliance.

SailPoint IIQ Support Engineer

NiSource
06.2022 - 11.2023
  • Delivered day-to-day L2/L3 support for identity provisioning issues.
  • Resolved connector-related sync failures for JDBC and Web Service integrations.
  • Configured transforms and attribute generator rules for correct user provisioning.
  • Documented incidents with root cause analysis (RCA) and performed regression checks.
  • Improved provisioning reliability through connector tuning and job optimization.

SailPoint IIQ Support Engineer

Antras
04.2023 - 06.2023
  • Monitored SailPoint system tasks, connector jobs, and identity refresh cycles.
  • Worked on incident tickets involving provisioning delays, entitlement mismatches, and sync issues.
  • Collaborated with internal teams for ticket escalations and issue resolution.
  • Performed routine system health checks and post-deployment validations.
  • Updated and closed ServiceNow incidents with clear notes and RCA (if applicable).

SailPoint IdentityNow Engineer

Metrolink
02.2022 - 05.2022
  • Configured and onboarded sources in IdentityNow with appropriate attribute mappings.
  • Created access profiles and roles supporting RBAC policies.
  • Monitored lifecycle events and resolved access sync issues.
  • Assisted in troubleshooting policy violations and provisioning failures.
  • Provided deployment and support documentation for recurring issues.

Education

B.E/B.Tech -

Rise Krishna Sai Groups of Technologies

Intermediate - undefined

Sri Vidhya Jr College

SSC - undefined

G.Z.P. High School

Skills

  • IAM Tools: SailPoint IIQ 8x
  • IdentityNow
  • Connectors: Active Directory
  • JDBC
  • Web Services
  • Flat Files
  • ServiceNow
  • Programming & Scripting: SDK Java
  • Tools: Postman
  • Microsoft Teams
  • Databases: Oracle
  • SQL Server
  • Key Concepts: JML Lifecycle Events
  • Certifications
  • Access Reviews
  • Role Management
  • OS Platforms: Windows
  • Linux

Accomplishments

Awards

Bright Beginners Award in FY23 Q1 in Accenture


Certification

Certifications

SailPoint Identity Security Professional Credential

SailPoint Identity Security Leader l Credential

AWS Partner Generative AI on AWS Essentials(Busines)

Green Software for Practitioners LFC131

Timeline

SailPoint IIQ Support Engineer

Mizuho
04.2025 - 06.2025

SailPoint IIQ Support Engineer

Ameren
11.2023 - 04.2025

SailPoint IIQ Support Engineer

Antras
04.2023 - 06.2023

SailPoint IIQ Support Engineer

NiSource
06.2022 - 11.2023

SailPoint IdentityNow Engineer

Metrolink
02.2022 - 05.2022

Intermediate - undefined

Sri Vidhya Jr College

SSC - undefined

G.Z.P. High School

B.E/B.Tech -

Rise Krishna Sai Groups of Technologies

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