NARENDRA KONANKI
ASSISTANT MANGER IN FINANCE , MASTER DATA MAINTENENCE
BENGALURU (BANGALORE) URBAN,Karnataka
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Genpact India Pvt Ltd
BENGALURU (BANGALORE) URBAN
08.2019 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Process Specialist
Capgemini India Pvt Ltd, Bangalore, India
BENGALURU (BANGALORE) URBAN
03.2015 - 07.2019
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Senior Associate
Xerox India Pvt Ltd
BENGALURU (BANGALORE) URBAN
03.2011 - 03.2015
- Spoke to customers in native language to increase loyalty and establish relationships.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Served as liaison, facilitating communication between management and associates.
- Defined work plans in alignment with stakeholder requirements.
- Trained and supported new team members, maintaining culture of collaboration.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Executive
IBM India Pvt Ltd
BENGALURU (BANGALORE) URBAN
04.2007 - 03.2011
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Launched new rewards program to identify and celebrate staff performance.
Education
B.COM COMPUTERS - Commerce Compters
SRI KRISHNA DEVERAYA UNIVERSITY
ANANTAPUR,ANDHRAPRADESH INDIA 03.1999 - 04.2002
Skills
Data analysis, vendor master, BI analyst
Timeline
Assistant Manager
Genpact India Pvt Ltd
08.2019 - Current
Process Specialist
Capgemini India Pvt Ltd, Bangalore, India
03.2015 - 07.2019
Senior Associate
Xerox India Pvt Ltd
03.2011 - 03.2015
Executive
IBM India Pvt Ltd
04.2007 - 03.2011
B.COM COMPUTERS - Commerce Compters
SRI KRISHNA DEVERAYA UNIVERSITY
03.1999 - 04.2002
Reading books, listening music
I am interested to read books, famous personalities and also Robin sharma books. Listening music to refresh my self while driving i will listen music.
Reading books, listening music
I am interested to read books, famous personalities and also Robin sharma books. Listening music to refresh my self while driving i will listen music.
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