Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Narendra Tripathi

Product Manager
Mumbai,MH

Summary

Empathetic Product Manager offering 3 years of industry success, including product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch ability.

Overview

3
3
Languages
2
2
Certifications
8
8
years of post-secondary education
5
5
years of professional experience

Work History

Product Manager

Cactus Communications
Mumbai, MH
01.2019 - Current
  • Collaborated with the business and tech team in developing B2B tool that can auto compare 2 documents and merge them into one. This helped in reducing efforts worth 6 full-time resources and reduced turnaround time by 40%.
  • Lead automation of multiple backend processes which has helped in freeing up bandwidth of 21 full-time resources for reassignment.
  • Product owner for self-service platform, which enables existing clients to avail post-sales support. Successfully reduced customer contacts to clients by 40% YoY by implementing AI-based chat and call services in the platform.
  • Worked on multiple AI and automation tools like RPA, Genesys, CleverTap, and Web Engage to capture and improve web submit rate with enhances customer experience, resulting in 8% increase in the conversion points leading to an increase of 3% points in the total revenue.
  • Collaborated and worked on creating dashboard for sales team to capture all the leads and automated timely follow up process resulting in the generation of additional untapped revenue of $600,000 MoM.

Quality Assurance Engineer | Module Lead

Cactus Communications
Mumbai, MH
03.2017 - 01.2019
  • Project planning and sharing estimations as per resources in team and making sure proper STLC process is followed.
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
  • Owned referral module and helped to increase the of the dashboard by 3% points.
  • Worked alongside Product team in scoping solutions to business specific problems.
  • Tested and delivered quality products with 0 post production bugs.

Content Development Editor

Packt Publishing
Mumbai, MH
06.2016 - 03.2017
  • Worked on more than 15+ IT based book projects at a time, liaising with authors throughout the production of the book.
  • Doing research on various technologies and developing content on them.
  • Managing and driving relationship with authors and coordinating with stakeholders.

Education

Global MBA -

Deakin University
Australia
03.2020 - 02.2022

PGP - Management

IMT
Ghaziabad, UP
03.2020 - 02.2021

B.Tech - IT

M.H. Saboo Siddik College of Engineering
Mumbai, MH
08.2011 - 06.2016

Skills

    Strategy

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Certification

Product Masterclass: How to Build Digital Products

Software

Jira

Confluence

Balsamiq

MS Office

Timeline

Product Masterclass: How to Build Digital Products

09-2020

Global MBA -

Deakin University
03.2020 - 02.2022

PGP - Management

IMT
03.2020 - 02.2021

Product Manager

Cactus Communications
01.2019 - Current

Business Analyst

03-2018

Quality Assurance Engineer | Module Lead

Cactus Communications
03.2017 - 01.2019

Content Development Editor

Packt Publishing
06.2016 - 03.2017

B.Tech - IT

M.H. Saboo Siddik College of Engineering
08.2011 - 06.2016

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Narendra TripathiProduct Manager