Narendra Waghmare
Pune
Summary
- Banking - AML and KYC
- Sales
- Customer service
Overview
15
15
years of professional experience
Work History
Team Manager- AML KYC Verification
Tata Consultancy Services
03.2014 - Current
- Managing a team of 30+ FTE
- Extensive experience in leading and managing teams within the KYC department of a reputable bank
- Responsible to achieve quality targets as per client SOW
- Conducting training sessions for team members
- Worked on GB project to mitigate process risks
- Interacting with clients and working closely with them for implementing best practices and optimizing workflows
- Participating in MBR and QBR and presenting the performance to the clients
- Responsible for attrition and conducting surveys within the team to check the pulse of the team
- Identify process gaps and up skill team members
- Responsible for shrinkage, AHT and Call quality and report it timely to the stakeholders.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Developed initiatives designed to improve employee engagement levels; organized events such as potlucks or outings.
Quality Executive
WNS Global Services
PUNE
12.2010 - 09.2013
- Conducted root cause analysis to investigate the source of problems in production process.
- Assisted in the development of Quality Assurance procedures and protocols.
- Maintained records of inspection results, test data, and other relevant information.
- Identified training opportunities to drive increased levels of quality through various projects.
Customer Service Representative
3 global services
Pune
01.2009 - 11.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor in Commerce -
Ness Wadia
Pune04-2005
Don Bosco
Pune06-1995
Skills
- QUALITY CONTROL
- TEAM MANAGEMENT
- TEAM HANDLING
- REVENUE GENERATION
- PERFORMANCE MANAGEMENT
- OPERATIONS MANAGEMENT
- COMPETENCY BASED INTERVIEWING
- PROBLEM SOLVING
- DECISION MAKING
Communication Skills
- English
- Marathi
- Hindi
Personal Information
- Title: TEAM MANAGER
- Date of Birth: 13/10/1988
Affiliations
- Played football at National and district level
- Vice president -Strikers institute of sports education
Accomplishments
Awarded for process quality improvement
Awarded for smoothly managing project transport,sports and work life balance activities
Phone
9960555119/8669798809
Timeline
Team Manager- AML KYC Verification
Tata Consultancy Services
03.2014 - Current
Quality Executive
WNS Global Services
12.2010 - 09.2013
Customer Service Representative
3 global services
01.2009 - 11.2010
Bachelor in Commerce -
Ness Wadia
Don Bosco
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