Narendra Kumar Kushwaha
Summary
Dynamic Head Cashier with proven leadership in front-end operations. Expertise in cash handling, staff training, and enhancing customer satisfaction through effective problem-solving.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Head Cashier
Pantaloons (Aditya Birla fashion and retail Pvt Ltd)
05.2023 - Current
- Supervised front-end operations and managed cashier teams effectively.
- Trained new cashiers on company policies and cash handling procedures.
- Handled customer inquiries and resolved issues to enhance service quality.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Collaborated with management to implement promotional activities at checkout.
- Monitored inventory levels and coordinated with stock management teams.
- Conducted regular audits of cash drawers to ensure compliance standards were met.
Account and Admin
Croma (Infinity retail Limited)
Gurugram sec-29
05.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Leveraged software and tools to enhance process efficiency and performance.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands, ensuring timely completion of shopping, appointments, and essential tasks, and other essential duties.
Senior cashier
Max (Life Style International Pvt Ltd.)
New Delhi (Pitam Pura)
01.2018 - 04.2022
- Managed cash drawer and ensured accurate cash handling during shifts.
- Trained new cashiers on policies, procedures, and customer service standards.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Processed refunds accurately following established guidelines.
- Collaborated with team members to maintain a clean and organized checkout area.
Cashier
Big Bazar (Future retail limited
04.2014 - 10.2017
- Handled cash, credit, and digital payments accurately during peak hours.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
Education
Bachelor of Arts - History Honor's
Jay Prakas Univercity
Chhapra, Bihar04-2009
Associate of Arts - Psychology, Economic And Hindi
Kamla Roy Collage
Bihar04-2006
High School Diploma -
Primery Scool Shekh Parsa
Bihar04-2004
Skills
- Financial transaction management
- Point-of-sale systems
- Cash register operation
- Inventory management
- Employee training
- Team leadership
- Customer service
Languages
English
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Bhojpuri
Native
Native
Accomplishments
- TOP performer Insignia enrolment in north 2005.
- Best head cashier in north 2006
Timeline
Head Cashier
Pantaloons (Aditya Birla fashion and retail Pvt Ltd)
05.2023 - Current
Account and Admin
Croma (Infinity retail Limited)
05.2022 - 05.2023
Senior cashier
Max (Life Style International Pvt Ltd.)
01.2018 - 04.2022
Cashier
Big Bazar (Future retail limited
04.2014 - 10.2017
Bachelor of Arts - History Honor's
Jay Prakas Univercity
Associate of Arts - Psychology, Economic And Hindi
Kamla Roy Collage
High School Diploma -
Primery Scool Shekh Parsa