NARENDRAN S

Client: Standard Chartered - Projects:

• Communication Surveillance
• Third Party Risk Management
• Customer Lifecycle Management (Tax Due Diligence)

Work include:

• Enhanced user proficiency by analyzing virtual assistant interactions and conversational needs.
• Produced technical and problem-solving documentation FSD and BRD to support content creation efforts.
• Facilitated discussions on project strategies using organizational best practices.
• Conducted GAP and RAG analyses to identify necessary setups for comprehensive project solutions.
• Executed solution testing (UAT) and collaborated with cross-functional teams to address issues.
• Promoted solution acceptance among operations and client teams during post-go-live stabilization phase.

Client: CU-Direct & Intuvo (California, US)

• Coordinated with colleagues on the mortgage procedure to enhance operational efficiency.
• Conducted business analysis to identify issues and opportunities, supporting market research initiatives.
• Produced and maintained technical and problem-solving documentation, aligning with content creation skills.
• Managed the production cut-over process, ensuring seamless transition to production systems.
• Generated and reviewed performance reports for external and internal teams, enhancing content strategy.

• Forecasted and budgeted for product development, aligning with market research.
• Obtained requirements from stakeholders through planning and monitoring, enhancing user proficiency.
• Collaborated with business units to comprehend sales patterns and consumer behavior.
• Planned and strategized for a simple and effective implementation process.
• Maintained interface documentation, supporting content creation and document creation.

• Utilized data modeling to identify automation opportunities, improving operational efficiency.
• Persuaded stakeholders of the benefits of new techniques or technologies.
• Managed the rollout of new systems and technologies, ensuring effective content strategy.
• Conducted training and workshops to enhance user proficiency.
• Advised organizational leaders on potential solutions and documented the necessary modifications.