Narendra Pratap Singh
IT
GHAZIABAD
Summary
- Creative PMO with 14-year track record guiding enterprise-wide technological wellbeing. Skilled at aligning human and technical resources to enhance return on investment and accelerate business progress. Dedicated to wringing optimal performance from available resources while charting cost-efficient upgrade paths.
- Reliable Module Lead with 14 years aligning business' financial and IT interests to produce cost-effective, harmonious operations. Adept at discerning maximally beneficial technical changes with minimal budgetary impact. Keen to help exceed business goals through careful management of personnel and dedicated optimization of equipment.
- Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
PMO Lead
HCL Technologies
Noida, Uttar Pradesh
11.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
Project Coordinator
Calltek Center Int'l. Inc
03.2022 - Current
- Lead a Team of 12 Technical Support Executives from onboarding to performance management which helps in increasing employee satisfaction
- Streamlined the process of Network Cutover by understanding gaps and aligning procedures, this helps in decreasing turnaround time by 50%
- Creating a new cutover including market research, trend analysis, and budgeting helps in generating new revenue.
Cluster Manager
Health Insurance Care
11.2020 - 03.2022
- Lead and motivate the Supervisors and team to deliver the ultimate customer experience
- Deliver an effective communication and information exchange within the Cluster and across the Area/
- Brand
- Plan and prioritise week according to Bank Branch requirements
- Relationship building with Bank staff.
Territory Manager
PNB MetLife India Insurance Co. Ltd
06.2019 - 11.2020
- 1 year 6 months)
- Strong knowledge of Bank distribution channels
- In-depth Change Management / Leadership
- In-Depth Performance Management
- Relationship Management.
Manager Sales
South Asian Real Estate (India) Pvt. Ltd
04.2015 - 06.2019
- Lowered a property by 4% deliquency to under 1% through aggressive account management
- Improved customer relations by offering crucial support where otherwise lacking
- Boosted revenue by cutting delinquency from an average of 19k to under 1k within 4 months of hire.
AGM
Narendra Pratap Singh, BHUMIKA DEVELOPERS & PROMOTERS PRIVATE LIMITED
04.2013 - 03.2015
- Worked in the capacity of head of online marketing, esales, international sales, customer relationship management, and collections teams
- Worked closely with finance department to ensure the bottom-line targets are met
- Recruit, train, schedule, motivate, incentivize, appraise and evaluate teams on performance, ensure smooth process flows between different departments; meet numbers
- Online marketing and lead generation Lead generation through search engine marketing (sem), social media marketing (smm), search engine optimization (seo), data mining, sms and email campaigns, cold calling, chorus calls, webinars etc.
Manager
HDFC Bank
12.2009 - 03.2013
- Prepare a monthly Executive Management Report (EMR) business review presentation
- Document and manage employee & operations activity taxonomy
- Develop an operations volume capacity and forecasting model to ensure appropriate staffing levels in anticipation of expected volume patterns
Education
BACHELOR of COMMERCE - Marketing
DR. BHIMRAO AMBEDKAR UNIVERSITY
AGAR, UTTAR PRADESH 2002.Jun - 2005.Jul
Licenses & Certifications CCNA - Cisco -
CISCO
GHAZIABAD, UTTAR PRADESH 09.2021 - 09.2021
Expires Nov 2024 -
CCNA
Skills
Administrationundefined
Timeline
PMO Lead
HCL Technologies
11.2022 - Current
Project Coordinator
Calltek Center Int'l. Inc
03.2022 - Current
Licenses & Certifications CCNA - Cisco -
CISCO
09.2021 - 09.2021
Cluster Manager
Health Insurance Care
11.2020 - 03.2022
Territory Manager
PNB MetLife India Insurance Co. Ltd
06.2019 - 11.2020
Manager Sales
South Asian Real Estate (India) Pvt. Ltd
04.2015 - 06.2019
AGM
Narendra Pratap Singh, BHUMIKA DEVELOPERS & PROMOTERS PRIVATE LIMITED
04.2013 - 03.2015
Manager
HDFC Bank
12.2009 - 03.2013
BACHELOR of COMMERCE - Marketing
DR. BHIMRAO AMBEDKAR UNIVERSITY
2002.Jun - 2005.Jul
Expires Nov 2024 -
CCNA
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