Motivated and quick learning professional, offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services. Overall experience in various industry types Telecom, Banking, IT and Pharmaceutical.
Resource Management
Plan and execute process around demand forecasting, bench management.
Execution and Planning of resources on business projects including pipeline building.
Coordination with all stakeholders including delivery leads for fulfillment.
Working with practice team for up-skilling of pool resources.
Reporting to IT President - Group CIO.
Automation and Process Improvement initiatives:-
QlikSense Dashboards.
Implementation of Service ticket based Procurement Process.
Put to use SAP - PS for Budget Tracking.
RPA Automation for PR creation process.
Resolve queries on error reports, file data issues and provide feedback to Account Managers.
Work and communicate with 3rd party vendors developers to resolve application/integration issues.