Narendra Sompalli

A highly motivated QA professional with overall 3.2 years of experience and 2.4 years of experience in Automation Testing using Selenium with Java. Skilled in designing, developing, and executing automated test scripts to ensure the quality and reliability of applications. Proficient in functional, regression, and integration testing with an understanding of SDLC and STLC. Adept at identifying bugs and collaborating with development teams for efficient resolution. Focused on improving testing processes and contributing to continuous delivery and product quality.

Client : Infosys Internal Project 

Domain : IT

Description :

The iEngage portal is used internally at Infosys, where employees can manage and schedule events, seek feedback, set goals for team leads and team members, and provide feedback about meetings and various activities. It was developed to consolidate multiple tasks into one platform, allowing us to manage everything efficiently.

Roles and Responsibilities

• Attending the KT calls and understanding the existing application and identifying the test scenarios and creating test strategy document.
• Creating the test cases for testing purpose as per the requirements.
• Carry out regression testing every time when changes are made to the code to fix defects.
• Identifying and rising defects in JIRA.
• Creating, management of defects through defect cycle management tool called JIRA.
• Collaborate with cross-functional teams including developers, product managers, and designers to identify, prioritize, and resolve issues.
• Regression test will be done weekly where I have to run the scripts that i have written and send the test results to the development team.
• Testing the application Manually and creating tickets mentioning the defects.
• Reported any problems or malfunctions to supervisors immediately.
• Compared and analyzed actual to expected results and reported deviations for resolution.

Client : Andhra Pradesh State Warehousing Corporation 

Domain : IT

Roles and Responsibilities

• Customer Support: Resolved a wide range of customer service issues by providing detailed guidance and troubleshooting assistance. Collaborated with customers to identify problems and determine the best course of action, ensuring high levels of satisfaction.
• User Training: Conducted comprehensive training sessions for end users, demonstrating application features and functionalities. Developed user-friendly materials and resources to facilitate learning and improve user adoption of the software.
• Documentation Management: Accurately documented customer complaints, inquiries, and resolutions to create a robust knowledge base. Utilized this documentation to assist in technical writing and maintain effective bug tracking systems.
• Bug Reporting and Tracking: Monitored and reported bugs to the development team on a daily basis, ensuring all issues were logged and prioritized for resolution. Worked closely with developers to communicate customer feedback and assist in testing fixes before release.
• Collaboration: Collaborated with cross-functional teams, including development and product management, to relay customer insights and contribute to product improvements. Actively participated in team meetings to discuss ongoing issues and share best practices.
• Feedback Loop: Gathered and analyzed user feedback to identify trends and recurring issues, providing actionable insights to improve the application's functionality and user experience.