Naresh Deep
Raipur
Summary
Experienced with managing customer relationships to drive satisfaction and loyalty. Utilizes effective communication and problem-solving techniques to address client needs. Track record of building strong customer connections and maintaining high levels of service quality.
Overview
3
3
years of professional experience
Work History
Customer Relationship Manager
AmrevX Academy
Raipur
06.2025 - Current
- Company Overview: AmrevX Academy is an online educational platform based in India that focuses on trading, investing, and financial literacy. It was founded by Shashwat Amrev, who’s known as one of the youngest traders and investors in the country.
- Currently working in AmrevX Academy as Customer Relationship Manager. AmrevX Academy is an online educational platform based in India that focuses on trading, investing, and financial literacy. It was founded by Shashwat Amrev, who’s known as one of the youngest traders and investors in the country.
- Managed department call volume of 70+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed a team of customer service representatives, providing coaching and guidance for improved performance.
Service Provider Associate
INDIAMART
Raipur
04.2023 - 06.2025
- Company Overview: India’s large B2B online selling platform which covers 60% market areas in online platform. Connecting buyer with supplier, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as individuals. Founded in 1996, the company’s mission is to make doing business easy.
- Worked in INDIAMART as Service Provider Associate on 3rd Party payroll From April,2023 to June,2025 which is India’s large B2B online selling platform which covers 60% market areas in online platform. Connecting buyer with supplier, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as individuals. Founded in 1996, the company’s mission is to make doing business easy.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
Customer Executive
AJIO
Raipur
11.2022 - 03.2023
- Worked as a customer executive in BPO sector for AJIO From November, 2022 to March 2023.
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
Education
B. Tech - Mechanical Engineering
Shri Shankaracharya Institute of Professional Management and Technology
Raipur, Chhattisgarh01.2022
12th Class - CGBSE
Govt.H.S. School Amlidih
Raipur Chhattisgarh India01.2018
10th Class - CGBSE
Govt.H.S. School Amlidih
Raipur Chhattisgarh India01.2016
Skills
Languages: Hindi English Chhattisgarhi
- Soft Skills: Report Building, People Management, Excellence Communication
Customer relations
CRM software proficiency
Publications
- AIR CONDITIONING BY USING MUD TUBES: - Published in Journal of Emerging Technologies and Innovative Research (www.jetir.org)
- ISSN UGC Approved (ISSN NO: 2349-5162) Published in Volume 9th Issue 02nd FEBRUARY 2022
Training
- Vocational Training from "Hydraulic System from Laxmi Hydraulic Raipur"
- Summer training Internship from Expertshub on "Automotive design"
STRENGTHS
- I am self-motivated and very open-minded person who can learn very fast.
- I enjoy solving problems and I am a great team player.
- I am always enthusiastic about learning new things.
- I am always open to it and I will work on correcting myself and learn from my mistakes.
Timeline
Customer Relationship Manager
AmrevX Academy
06.2025 - Current
Service Provider Associate
INDIAMART
04.2023 - 06.2025
Customer Executive
AJIO
11.2022 - 03.2023
B. Tech - Mechanical Engineering
Shri Shankaracharya Institute of Professional Management and Technology
12th Class - CGBSE
Govt.H.S. School Amlidih
10th Class - CGBSE
Govt.H.S. School Amlidih
Similar Profiles
Tiffini OportoTiffini Oporto
Student Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual AcademyStudent Advisor / Learning Network at Astravo Online Academy, Colorado Digital Academy, and Colorado Virtual Academy
Gillian AnsellGillian Ansell
Assistant Principal at Leigh Academy Trust - Leigh Academy BexleyAssistant Principal at Leigh Academy Trust - Leigh Academy Bexley
Hesham Al-SaltiHesham Al-Salti
Manager / Learning & Development Operations at Etisalat Academy (e& academy)Manager / Learning & Development Operations at Etisalat Academy (e& academy)
Soumya GuptaSoumya Gupta
Senior Consultant – Procurement & Market Research at ArancaSenior Consultant – Procurement & Market Research at Aranca
SWAPNIL MEHTOSWAPNIL MEHTO
Executive Assistant at Vandana Global LtdExecutive Assistant at Vandana Global Ltd