Naresh G

• Managing the visa operations and Legalization team members
• Assigning the tasks to the filed team members for visa appointments and getting the task completed and filling done at the embassy and VFS
• Auditing the accounts related transactions through cash,Credit cards and DD's on a daily basis
• Auditing the legalization cases flow for AP and Telangana on a daily basis.
• Checking the inward and outward courier on a regular basis and taking care of the entire branch activities.
• Discussions with clients for any feedback or improving the services deliverables.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Gathered and reviewed customer feedback to improve operations.
• Protected company assets with strategic risk management approaches.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Approved regular payroll submissions for employees.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting quarterly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.
• Helping the team to handle client walk in's and I was the first point of contact to handle client's escalations and resolve the clients' issues

Awarded as Excellent Performer.

• Received Star Performer & Outstanding Performer Award on many occasions for best production, quality figures in the team and leading in the team performance @ 24-7.
• For 2020 won the OVERSEAS SUPERSTAR AWARD as the best team lead for Dubai Branch office for the year 2020.

• Define and set goals for the team.
• Create an inspiring environment for the team.
• Assign duties and delete the same to others depending on their individual skills and talents.
• Micromanage the progress that the team makes, and review the same, each day.
• Monitor various metrics including team performance.
• Understand the shortcomings of various team members and provide them with the requisite training.
• Motivate the whole team and encourage creativity and risk taking.
• Use various team building activities to bring the whole team together.
• Helping the team to handle client walk in's and I was the first point of contact to handle client's escalations and resolve the clients' issues.

• Business Domain: -Overseas Careers.
• Process/Function: -Y-Axis is an overseas consultancy which deals with Immigration, Work options, Study option, Language training and all type of visa processing, which is termed as India's No: 1 immigration consultancy.
• Having 50+ branches across India and 5 in overseas (London, Melbourne,Sydney,Dubai and Sharjah) with 1100 + employees.
• As an Immigration consultant we counsel clients based on the profile and suggest the best country...expert in Australia and Canada PR process.
• We deal with other countries such as Germany, Ireland, Denmark, UK, USA, Austria and Hong Kong.
• Taking client walk-in's and Making calls to the client to counsel on Immigration Services and Overseas options for Local & International clients and suggest the best options as per the client's profile and requirement.

Awarded as Excellent Performer.

• Received Star Performer & Outstanding Performer Award on many occasions for best production, quality figures in the team and leading in the team performance @ 24-7.
• Y-Axis Award function held at Hyderabad in 2016, won the Tony Performance and eligible for UK trip for billing the Maximum in a year and securing the award of #2 Sales consultants for the year 2016.
• For 2017 won the SUPERSTAR award for the year 2017.
• Internally promoted to Y-Axis Dubai in 2017

Achievements.

• Received fairly good number of appreciations from Clients and higher authorities for rendering good service.
• I was appreciated by the L1 Managers for the highest number of visa approvals of my clients.

• Resolving all hardware issues with HP computers (Laptops and Desktops).
• Troubleshooting issues related to all HP and 3rd party software's.
• Troubleshooting Network and Virus Issues.
• Setting Up printers and resolving issues related to it (Wired and Wireless).
• Help setting up mail clients (Outlook & Windows live mail).
• Troubleshooting windows OS issues (XP, Vista, 7& 8).
• Setting up dispatches on hardware failure.

Achievements:.

• I was awarded several times for the Highest C-SAT on the process floor.
• I was the last point of contact for the customer as I handled the.
• Escalated Calls.
• Managed the Team in the absence of the Team Leader.
• Mentored, trained and coached the team members as well as the newly.
• Hired candidates.

• Handling all queries and provide assistance to the postpaid customers with Airtel for their enquiries regarding their postpaid connections.
• Try to provide with a solution over the phone without the customer having to go to the Airtel office.
• Promoted different packages and offers that could benefit the Customers financially.

Achievements.

• Involved in handling the customer queries and solved effectively.
• Promoted the products and exceeded the target before deadline.
• Have deputized for the Assistant Manager Operations several times by handling the team.
• Contributed ideas to improve the performance of the team and the individual team members.
• Mentored and coached the newly hired candidates in the team.
• Have been a part of the recruitment team during the hiring process.