AMIT KUMAR SINGH

• Managed daily operations across multiple cafes in Noida and Greater Noida, ensuring high standards.
• Executed manpower planning to optimise staffing levels effectively.
• Controlled shrinkage through efficient RTO management and damage control measures.
• Oversaw sales processes to plan and implement targeted increases.
• Hired key personnel to achieve sales objectives and manage attrition rates.
• Maintained records in line with FSSAI regulations.
• Addressed customer escalations swiftly to improve retention rates.
• Fostered a positive work environment, enhancing employee engagement and commitment.

• Managed a team of 60 employees, optimising resource allocation to achieve company goals.
• Developed innovative solutions to navigate e-commerce challenges in complex infrastructure.
• Oversaw inbound, outbound, and floor operations while minimising damage and maintaining inventory standards.
• Designed B2B, B2C, and RTO pickup networks for operational efficiency.
• Organised and monitored end-to-end line haul operations across multiple transport nodes.
• Forecasted inventory needs, preventing stock-outs and developing SOPs for logistics management.
• Provided data-driven updates to senior management to enhance order fulfilment SLAs and vendor performance.
• Trained staff on material handling and safety protocols to promote a secure working environment.

• Experienced Team Lead with a demonstrated history of working in the e-commerce last mile delivery industry. Skilled in Operations Management, Profit & Loss Management, and Situational Leadership.
• Managing a manpower strength of 200+ people and 20k to 25k packages (Delivery & Pickup) on an average. Successful Diwali 2022 with handle 25k packages process in single Day.
• Responsible for Daily/Weekly/Monthly performance review (actual Vs target) with direct reports to monitor AMZL, I.H.S. Store and SLSP Associates in terms of performance in key metrics like FDDS,DSR,C-Return FDPS,IN-Facility loss and Other Station metrics.
• Handling Delivery of 6 pin-code of south Delhi (110044,110017,110029,110076,110049,110019) Approx 18 km Area.
• Develop and implemented daily operational plan such as delivery route ,employee assignments and promotional strategies.
• Developed and implemented strategic processes for improved productivity and profitability.
• Maintaining DSR (Delivery Success ratio),PSR (Pickup success ratio ) and Van Productivity of out on road Da.

Achievements

• Recognized for Last Mile Leage Award in 2019 for Q-4.

• Guides & trains shift managers' inventory management, food cost , variances & optimize wastage's.
• Ensures great scores during internal & international REV ( Restaurant excellence visit ) by setting up brand standards on place and sops.
• Strategically planning quarterly business and evaluating restaurant performance against set targets and action planning on same
• Maintaining store P&L month on month and optimized utilization of resources.
• Reduced labor costs by 1.3% while maintaining excellent service and profit levels.

Achievements

• Achieved 98% marks in Restaurant excellence Visit in pan India in 2015

• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Strengthened operational efficiencies through improved reporting and stock management.

• Conducting weekly monthly review on P&L and sharing action item with team
• Surprise checks at storage practice periodically to ensure orderliness, price stamping, expiry dates & rotation of materials
• Ensuring wastage control in store by monitoring on ordering and Ideal Vs Actual consumption
• Surprise audits and cross check on after order discounts to negate pilferage in system.
• Training Riders on road safety program and importance of this in everyone life.
• Delivered business strategy to drive revenue and operational efficiencies.