Naresh G
Network Engineer
Summary
Diligent Network Engineer with around 4+ years of experience in Fault Management and Troubleshooting of critical network infrastructure improvements. Key identification / Restorations and analysis of equipment performance to reach performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
NOC Engineer – HFC Operations
TCTS
Chennai
12.2025 - Current
- Proactively monitoring Hybrid Fiber-Coaxial (HFC) network infrastructure to prevent service outages.
- Creating and managing incident tickets using ITSM tools, ensuring SLA adherence.
- Utilizing monitoring tools such as NXT and Xperta for real-time network performance tracking.
- Coordinating with field engineers and ISP technical teams for fault isolation and restoration.
- Engaging third-party ISP teams during service-impacting issues, and ensuring timely resolution.
- Performing preventive troubleshooting to mitigate outage-level threats.
- Maintaining high network availability through early detection and escalation management.
- Collaborated with cross-functional teams to optimize network configurations, improving overall system efficiency.
- Monitored and maintained network performance, ensuring high availability and reliability of services.
- Troubleshot HFC network issues, implementing solutions that minimized downtime and improved user experience.
Fault Management Engineer
TPG Networks - Vodafone, Australia
Chennai
10.2023 - 06.2025
- Manage all incidents end-to-end across the network. Ensures end-to-end support, coordination, and control of incidents.
- Manage SLAs and any third-party supplier agreements, ensuring all are in alignment with each other, and that respective delivery units are capable of providing service within contracted timeframes.
- Experience in collaborating with customers through bridge calls for outages.
- Led fault resolution processes, reducing downtime and enhancing network reliability across systems.
- Implemented proactive monitoring tools, improving incident detection and response times significantly.
- Analyzed fault data to identify recurring issues, enhancing system reliability and performance.
- Collaborated with cross-functional teams to develop effective troubleshooting protocols, improving resolution efficiency.
Alarm Monitoring Engineer
TPG Networks - Vodafone, Australia
Chennai
05.2021 - 09.2023
- Real-time monitoring and fault management across telecom network infrastructure.
- Managed and escalated trouble tickets (Minor, Major, Critical) via BMC Remedy to ensure timely resolution.
- Conducted proactive fault analysis on repeated alarms to prevent service impact.
- Collaborated with technical teams to implement system upgrades, improving alarm response times.
- Conducted regular system checks and diagnostics, improving operational efficiency and reliability of alarms.
- Monitored alarm systems using advanced surveillance tools, ensuring rapid response to security breaches.
Education
B.E - ECE
Vel Tech MultiTech Engineering College
Avadi05-2016
Skills
Network operations
Network Monitoring
Network Troubleshooting
Routers
Incident management
Certification
Cisco Certified Network Associate (CCNA) Course – Completed (2025)
Timeline
NOC Engineer – HFC Operations
TCTS
12.2025 - Current
Fault Management Engineer
TPG Networks - Vodafone, Australia
10.2023 - 06.2025
Alarm Monitoring Engineer
TPG Networks - Vodafone, Australia
05.2021 - 09.2023
B.E - ECE
Vel Tech MultiTech Engineering College