Naresh Jain
Manager - US Mortgage Operations
Pune,MH
Summary
Operations manager with deep experience in team leadership, workflow optimization, and regulatory compliance. Known for improving loan servicing performance, resolving escalations, and coaching teams to consistent results.
Overview
18
18
years of professional experience
Work History
Manager - Operations and Reporting
Onity
09.2019 - 05.2026
- Led cross-functional teams to improve service delivery and resolve operational issues.
- Managed daily workflows, priorities, and escalations to maintain consistent team performance.
- Developed process improvements that increased efficiency in the loan origination process.
- Coordinated stakeholder communication to align objectives and maintain clear project execution.
- Monitored performance indicators and adjusted staffing or resources to meet business needs.
- Trained and coached team members on procedures, quality standards, and customer response.
- Ensured compliance with company policies, operational controls, and service expectations.
Assistant Manager - Reconciliation and Reporting
Ocwen Financial Solutions Private Limited
12.2013 - 08.2019
- Led loan servicing operations, ensuring accurate account updates and timely resolution of customer and investor escalations.
- Managed daily workflow across custodian reconciliation, payment application, and investor reporting functions.
- Reviewed service quality, identifying process gaps and implementing corrective actions for compliance adherence.
- Trained team members on mortgage servicing procedures, documentation standards, and system usage.
- Led loan servicing operations, ensuring accurate account updates and timely resolution of customer escalations.
- Prepared MIS reports and tracked portfolio status to support management decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader - Custodial Reconciliation
Ocwen Financial Solutions Private Limited
11.2011 - 11.2013
- Led daily workload distribution across servicing queues, ensuring timely case completion and SLA adherence.
- Coached agents on mortgage servicing procedures, compliance requirements, and customer resolution techniques.
- Monitored quality scores, identified process gaps, and reinforced corrective actions for consistent output.
- Resolved escalated borrower issues, coordinating with cross-functional teams to restore account accuracy.
- Prepared performance reports, tracking team productivity, backlog trends, and recurring service issues.
- Supported process improvements by standardizing workflows and reducing manual rework in servicing operations.
- Mentored new hires on system navigation, policy interpretation, and team expectations.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
Analyst - Bank Reconciliations
Ocwen Financial Solutions Private Limited
08.2008 - 11.2011
- Reviewed default servicing cases to identify exceptions, resolve discrepancies, and maintain data integrity.
- Coordinated cross-functional requests to expedite lien release, payoff, and account reconciliation activities.
- Validated servicing transactions against regulatory requirements to reduce errors and support audit readiness.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Interpreted foreclosure and loss mitigation documentation to support timely decision-making and workflow accuracy.
Education
MBA - Finance And Statistics
TASMAC
Pune 04.2001 -
Bachelor of Science - Mechanical Engineering
Dayananda Sagar College of Engineering
Pune 04.2001 -
Skills
Operations management
Customer relationship management (CRM)
Operational compliance
Performance management
Communication skills
Problem-solving skills
Training development
Strategic planning
Staff training and development
CRM expertise
Time management
Performance evaluation
Compliance expertise
Timeline
Manager - Operations and Reporting
Onity
09.2019 - 05.2026
Assistant Manager - Reconciliation and Reporting
Ocwen Financial Solutions Private Limited
12.2013 - 08.2019
Team Leader - Custodial Reconciliation
Ocwen Financial Solutions Private Limited
11.2011 - 11.2013
Analyst - Bank Reconciliations
Ocwen Financial Solutions Private Limited
08.2008 - 11.2011
MBA - Finance And Statistics
TASMAC
04.2001 -
Bachelor of Science - Mechanical Engineering
Dayananda Sagar College of Engineering
04.2001 -