Naresh Jala
Hyderabad
Summary
Driven Process Associate with proven experience at Genpact, excelling in customer support for Google Play. Demonstrated expertise in Excel and exceptional communication skills, ensuring customer satisfaction and SLA achievement, Skilled in problem-solving and time management, enhancing team interaction and workflow efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DevX (Developer support)
Teleperformance
06.2025 - 05.2026
- Company Overview: Client (Google DevX)
- Delivered effective solutions to developers inquiries via email, enhancing their experience.
- Supported developers through email communication, addressing inquiries and resolving issues.
Process Associate
Genpact
05.2022 - 04.2025
- Company Overview: Client (Google Play)
- I work in a customer support role which is a voice and chat process
- I am responsible for providing the best resolution to customers through voice and chat
Education
B.com -
Sardar Patel Degree College
06-2021
Intermediate - CEC
Bhavan's Sri Aurobindo College
04-2018
School -
St. Mary's Vidyaniketan High School
04-2016
Skills
- Excel (basics)
- MS Powerpoint (basic)
- MS Word (basics)
- Analytical skills
- Good Communication Skills
- Time Management
- Problem Solving
- Good Interaction with Team mates
Certification
- Completed Apprenticeship training provided by the government of India.
- Certificate in Nationals Reliance Youth Foundation (Athletics)
- Certificate in Kho-Kho (state level)
- Certificate in CPR
Accomplishments
- Gold Medalist in 400m Hurdles, 2018
- Reliance Youth Foundation Award, Mumbai, 2018
- National Cadet Corps (NCC)
Hobbies and Interests
Listening to music
Languages
- Telugu
- Hindi
- English
Positions Of Responsibility And Extra Curricular Activities
- Volunteer, Fest organizing body responsible for guest transportation and cooperatively arranged all the activities without any chaos during our fests. Led the entire fests with high-cost efficiency, learned and achieved how to manage a team in every situation.
- Athlete, 400m, Kho Kho, Cricket, Volleyball, Teamwork, Dedication, Time management, Work ethic, Self improvement
Timeline
DevX (Developer support)
Teleperformance
06.2025 - 05.2026
Process Associate
Genpact
05.2022 - 04.2025
B.com -
Sardar Patel Degree College
Intermediate - CEC
Bhavan's Sri Aurobindo College
School -
St. Mary's Vidyaniketan High School