Naresh Kasa
Senior Technical Manager
Hyderabad
Summary
With over 15 years of experience in the IT/Remote Infrastructure Management sector, I have a strong background in Technical and IT management. I specialize in managing the design, development, and successful delivery of complex projects and high-performance solutions. My hands-on experience makes me a valuable asset in leading teams to efficiently achieve organizational goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Manager for Information Technology
Carrier Technologies
Hyderabad
07.2023 - Current
- Leading global escalations across Office 365, Azure AD, DNS, Security, and IT Management platforms.
- Architecting and managing enterprise-wide Office 365 infrastructure, including DirSync, ADFS, AD Connect, and Azure Active Directory.
- Overseeing eDiscovery architecture and lifecycle management, including: Set up and configuration of eDiscovery cases for legal and compliance investigations.
- Managing and supporting a team of over 120 members.
- Implementing legal hold strategies, ensuring data is preserved across Exchange, SharePoint, OneDrive, and Teams.
- Architecting secure data export processes to formats like PST, CSV, and exporting to Azure Blob Storage.
- Ensuring compliance with data privacy regulations including GDPR and HIPAA.
- Automating eDiscovery workflows to streamline case management and reduce manual effort.
- Designing and managing Microsoft Purview Data Classification policies, enabling: Sensitive data discovery and automatic classification using built-in, custom, and trainable classifiers.
- Configuration of Data Loss Prevention (DLP) policies and Information Protection labels aligned with compliance and governance needs.
- Oversight of sensitivity labeling in emails, documents, Teams, and SharePoint to safeguard regulated and confidential data.
- Enforcing compliance and lifecycle management with Records Management and Retention Labels through Microsoft Purview.
- Administering tenant-wide Teams and federation settings, managing organizational Teams policies, and generating insights through Teams admin center reports.
- Handling Microsoft 365 migrations (on-prem to cloud and tenant-to-tenant) and coordinating acquisition and divestiture transitions.
- Designing and managing email gateways including Cloud flare, Iron Port, Proof point, and Mime cast.
- Managing SPF, NS, and DMARC/DKIM records for domain integrity and improved security posture.
- Maintaining hybrid virtual environments, including VMware vCenter and Hyper-V, supporting infrastructure scalability and compliance.
- Automating tasks through PowerShell and scripting for service provisioning, configuration, and monitoring.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Senior Technical Manager
AMBC Technologies
Hyderabad
11.2022 - 06.2024
- Account Administration with Windows Active Directory, Exchange.
- Strong knowledge in Workspaces & Super Vision policy process.
- User Administration - Modification, deletion of Exchange Mailboxes, Distribution Lists. Created and managed mailboxes, Distribution lists.
- Served as a third-level escalation point for problem and resolution associated with Lync server and Lync client issues.
- I’m well experienced in relay mail through Domain internal relay servers (Application).
- Working on Power Apps, power automate & MS flows to automate the workflows.
- False positive/ negative cases, PDR Blocking/unblocking, IP whitelisting, IP Lock.
Escalation Lead/ Senior Lead Engineer
UTC/Carrier HRDC
Hyderabad
12.2019 - 11.2022
- Expert knowledge on mail flow of exchange and office 365.
- Office 365 infra managing Dir Sync, ADFC, AD connect and AAD.
- One drive & Share point escalation management and restoring the data.
- Handled Mail routing issues, Auto-forwarding rules.
- Proof point (internal & external) tracking, providing delegate access on mailboxes.
- Proficient in administration and supporting Windows server.
- Strong knowledge in managing and automating Cloud platforms.
- Internal tracking from server end, modifications of the mailbox as per request, Calendar, and mailbox permissions level.
- Knowledge of Exchange roles, Auto-discover services, how DAG works, accepted domains, exchange architecture.
- Proficient in Message headers & Traces using Message trace, Content search, explorer & Historical search features.
- Providing reports on DL membership, Manager of, Mailbox statistics, type of recipient, PST extracts.
Senior Lead Engineer
Cognizant Technology Solutions
Hyderabad
02.2016 - 12.2019
- Providing support on O365 & Exchange users on mail routing and access related & Voicemail issues reported.
- Performing regular DAG redistribution.
- Performing Whitelist, Blacklist for the list of IPs/Domain/Senders in iron port.
- Having experience on Right Fax services and having medium PowerShell scripting knowledge to automate regular checkups & works.
- Maintaining client computers & user accounts in AD.
- Monitoring Queues on all exchange Server.
- Worked on 20 + Migrations both Cut Over and Hybrid Migrations.
- Installing, configuring, and administering Microsoft clients & servers.
Technical Specialist
AT&T Global Business Service private LTD
Hyderabad
12.2014 - 01.2016
- Deployment and troubleshooting Lync 2010 and 2013 setup of enterprise.
- Familiar with voice and integration with voice gateway.
- Good knowledge over Patching on Lync 2010 and Lync 2013 servers.
- Good knowledge on Enterprise Voice.
- Lync client troubleshooting.
- Patching Lync client though SCCM.
- Prepared Silent packages for Lync client’s.
System Administrator
IBM India Private Limited (Synova Innovative Tech. Pvt. Ltd. (CBSI))
Hyderabad
01.2013 - 09.2014
- Remote Administration of Data Center servers using Remote consoles (ILO, DRAC, RSA and RIB).
- Handling P1, P2 and P3 issues and attending bridge calls depending on the severity of the incidents.
- Working on Incidents, Change Request and Problem Tickets.
- Knowledge of RAID Technology.
- Resolving Performance and OS related issues. And Deploying windows XP//2000/2003/2008.
- User Management like creating users, assigning them to different groups and giving permissions.
System Administrator
HCL Info Systems
Hyderabad
12.2011 - 01.2013
- Installing hardware components.
- Troubleshooting hardware problems.
- Deploying windows XP//2000/2003/2008.
- Installing, Managing, and troubleshooting Anti-Virus (Symantec).
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
M.Sc. - Electronics and Instrumentation Engineering
Sri Venkateshwara University
Tirupati 06.2009 - 01.2011
Skills
Certification
Certified Scrum Master
Timeline
Manager for Information Technology
Carrier Technologies
07.2023 - Current
Senior Technical Manager
AMBC Technologies
11.2022 - 06.2024
Escalation Lead/ Senior Lead Engineer
UTC/Carrier HRDC
12.2019 - 11.2022
Senior Lead Engineer
Cognizant Technology Solutions
02.2016 - 12.2019
Technical Specialist
AT&T Global Business Service private LTD
12.2014 - 01.2016
System Administrator
IBM India Private Limited (Synova Innovative Tech. Pvt. Ltd. (CBSI))
01.2013 - 09.2014
System Administrator
HCL Info Systems
12.2011 - 01.2013
M.Sc. - Electronics and Instrumentation Engineering
Sri Venkateshwara University
06.2009 - 01.2011
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