Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Accomplishments
Timeline
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Naresh Kumar

Naresh Kumar

New Delhi

Summary

Results-driven Deputy Manager with over 13 years of experience in achieving client objectives and driving business success. Expertise in leading diverse teams and fostering innovative solutions, complemented by strong communication and interpersonal skills. Adept at enhancing revenue streams, promoting customer loyalty, and optimizing operational efficiency to maximize profits. Committed to leveraging extensive knowledge of business operations to advance organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deputy Manager

Concentrix
Gurugram
04.2011 - Current
  • Ensures timely compliance with client performance benchmarks.
  • Managed large teams effectively.
  • Demonstrated exceptional work quality and dedication, recognized with numerous Star Employee honors.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Offered direction to team members for goal attainment.
  • Recognized methods to significantly lower costs.
  • Offered critical technical support and counsel to subordinates during challenges.
  • Engaged in frequent brainstorming with senior management concerning strategic organization initiatives.
  • Maintained composure in high-pressure scenarios.
  • Managed workflow efficiently.
  • Conducted regular individual meetings with employees to review performance.

Education

Software Engineering - Oracle, Java.net, C++

Microsoft Nice College
Bareilly Uttar Pradesh
07-2009

B.Sc - Computer Science

Agra University
Agra Uttar Pradesh
01.2008

12th - Physics, Computers And Maths

Army School Mathura
Mathura
01.2005

10th - English

Army School Mathura
Mathura
01.2003

Skills

  • ITIL Certified
  • Power BI
  • Attrition Management
  • Shrinkage
  • BPO Operations Oversight
  • CSAT
  • Business Process Improvement
  • Service Delivery
  • Operations Management
  • SLA Management
  • People management
  • Customer Service Management
  • Operations management
  • Scheduling and planning
  • Decision-making
  • Strategic planning
  • Project management
  • Technical Troubleshooting
  • ChatGPT
  • Cost analysis and savings
  • Conflict resolution expertise
  • Workload management

Certification

  • ITIL 4 Foundation, An introduction to ITIL 4
  • Chat GPT
  • Yellow Belt
  • Project Management

Hobbies and Interests

  • Traveling
  • Listening to music

Languages

  • English
  • Hindi

Accomplishments

  • Awarded Star employee of the month several times

Timeline

Deputy Manager

Concentrix
04.2011 - Current

Software Engineering - Oracle, Java.net, C++

Microsoft Nice College

B.Sc - Computer Science

Agra University

12th - Physics, Computers And Maths

Army School Mathura

10th - English

Army School Mathura
Naresh Kumar