Naresh Kumar
New Delhi
Summary
Results-driven Deputy Manager with over 13 years of experience in achieving client objectives and driving business success. Expertise in leading diverse teams and fostering innovative solutions, complemented by strong communication and interpersonal skills. Adept at enhancing revenue streams, promoting customer loyalty, and optimizing operational efficiency to maximize profits. Committed to leveraging extensive knowledge of business operations to advance organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Deputy Manager
Concentrix
Gurugram
04.2011 - Current
- Ensures timely compliance with client performance benchmarks.
- Managed large teams effectively.
- Demonstrated exceptional work quality and dedication, recognized with numerous Star Employee honors.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Offered direction to team members for goal attainment.
- Recognized methods to significantly lower costs.
- Offered critical technical support and counsel to subordinates during challenges.
- Engaged in frequent brainstorming with senior management concerning strategic organization initiatives.
- Maintained composure in high-pressure scenarios.
- Managed workflow efficiently.
- Conducted regular individual meetings with employees to review performance.
Education
Software Engineering - Oracle, Java.net, C++
Microsoft Nice College
Bareilly Uttar Pradesh07-2009
B.Sc - Computer Science
Agra University
Agra Uttar Pradesh01.2008
12th - Physics, Computers And Maths
Army School Mathura
Mathura01.2005
10th - English
Army School Mathura
Mathura01.2003
Skills
- ITIL Certified
- Power BI
- Attrition Management
- Shrinkage
- BPO Operations Oversight
- CSAT
- Business Process Improvement
- Service Delivery
- Operations Management
- SLA Management
- People management
- Customer Service Management
- Operations management
- Scheduling and planning
- Decision-making
- Strategic planning
- Project management
- Technical Troubleshooting
- ChatGPT
- Cost analysis and savings
- Conflict resolution expertise
- Workload management
Certification
- ITIL 4 Foundation, An introduction to ITIL 4
- Chat GPT
- Yellow Belt
- Project Management
Hobbies and Interests
- Traveling
- Listening to music
Languages
- English
- Hindi
Accomplishments
- Awarded Star employee of the month several times
Timeline
Deputy Manager
Concentrix
04.2011 - Current
Software Engineering - Oracle, Java.net, C++
Microsoft Nice College
B.Sc - Computer Science
Agra University
12th - Physics, Computers And Maths
Army School Mathura
10th - English
Army School Mathura
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