Naresh Kumar
Senior Manager Last Mile
1 C, 404, AWHO, GREATER NOIDA (U.P)
Summary
Operations Manager with over 8 years of experience in Last Mile logistics and 6 years in the Hospitality Industry, talented at improving team performance through innovative management techniques. Recognized consistently for performance excellence and contributions to success in the E-commerce industry. Strengths in Operations Excellence and Team Leading.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Senior Manager Last Mile
Zepto
Noida
06.2024 - Current
- Oversee last-mile delivery operations across 6 cities in North India/NCR, managing 120,000+ daily deliveries.
- Lead a team of 16 Rider Cluster Managers, 328 Rider Shift Incharges, and Shift Incharges of 82 dark stores, handling 7,000+ riders.
- Drive operational efficiency, route optimization, and cost control to ensure seamless order fulfillment.
- Collaborate with supply chain, tech, and warehouse teams to enhance last-mile performance.
- Improve key metrics like on-time delivery, cost per order, and rider productivity.
- Implement automation and data-driven strategies for tracking, efficiency, and rider engagement.
- Ensure compliance, rider safety, and adherence to protocols across all delivery hubs.
- Solve real-time escalations, ensuring high customer satisfaction and service quality.
Operations Manager
Amazon
Noida
08.2020 - 07.2023
- Managed the last Mile of Amazon i.e Supply Chain and Logistics for Multiple Delhi Locations and Faridabad.
- Account Management: Managing and driving the growth of Channel partners/stores' business with Amazon.Build and execute a strategic account plan that delivers on key business opportunities for stores and Amazon.
- Managed Cost and Productivity of the Riders and Vehicles for Last Mile Delivery.
- Reporting: Maintaining & publishing routine reporting on stores current performance & business with Amazon. Publish and follow up for recommendations and action plans based on data. Reporting overall Network Health in assigned territory.
- Work with Stores/channel partners to improve operational aspects of their business in providing great delivery experience and consistently enhance efficiency.
- Team Management: Building and managing multi- layer team and manage performance through on- the job coaching and mentoring Driving team of associates for managing the targets.
Team Lead
Amazon
10.2016 - 08.2020
- Vendor Management and Other Channel partners' performance management with a focused performance delivery and growth.
- Data analysis and preparing an action plan for the Station and partners' performance improvements.
- Taking continuous and effective follow-ups with channel partners and other stakeholders.
- Training of the Station Team and Channel Partners for effective process adhernce.
Assistant Restaurant Manager
Gourmet Investments Pvt Ltd.
11.2015 - 10.2016
- Maintaining the operational Standards for food quality and service efficiency, to ensure great Customer experience.
- Team Training and SOPs implementation to ensure a positive and effective work atmosphere at the station.
- Addressing the concerns and complaints of the Customers promptly and providing a customer-satisfactory solution.
- Managing the Inventory and waste control to ensure cost is controlled and profit is maximized.
- Handle day-to-day operations and challenges smoothly, ensuring quick decisions are taken to solve the problems on time.
Assistant Restaurant Manager
Devyani International Pvt Ltd (PHD)
04.2014 - 10.2015
- Ensuring exceptional service and Quality delivery to Customers.
- Managing the Restaurant standards and ensuring Compliance policies are adhered to.
- People Management including training and growth of the team, ensuring they have proper knowledge of the KPIs and processes.
- Inventory Management and Waste Control.
Shift Supervisor
TATA STARBUCKS
10.2012 - 04.2014
- Train and Motivate the staff for exceptional service to the customers.
- Managing the Restaurant standards and ensuring Compliance policies are adhered to ensure great customer experience.
- Inventory Management and Waste Control.
Assistant Store Manager
McDonald's
04.2010 - 10.2012
- Ensuring the smooth operations and adherence to standards.
- Exceptional Customer Experience and Quality service prioritization.
- Cost Control and Inventory Management along with Waste Control.
- Lead by example to motivate a team and create a positive environment.
Education
MBA - Retail Operations
Sikkim Manipal University
Bachelor of Commerce - Business Studies
Dr. Bhim Rao Ambedkar University
Senior Secondary - Commerce
Army School
High School - English,Hindi,Maths,Science and SST
Army School
04.2001 - 2003
Skills
Multi-Unit Operations Management
Logistics ManagementInventory ControlPerformance ManagementOperations ExcellenceTraining and process improvementInterpersonal SkillsStrong Communocation SkillsQuick LearnerSix SigmaKaizenMS OfficeDigital MarketingTrain the TrainerCertification
Six Sigma (Advanced Innovation Group Pro Excellence)
Education
other,other,other,other
Timeline
Senior Manager Last Mile
Zepto
06.2024 - Current
Operations Manager
Amazon
08.2020 - 07.2023
Team Lead
Amazon
10.2016 - 08.2020
Assistant Restaurant Manager
Gourmet Investments Pvt Ltd.
11.2015 - 10.2016
Assistant Restaurant Manager
Devyani International Pvt Ltd (PHD)
04.2014 - 10.2015
Shift Supervisor
TATA STARBUCKS
10.2012 - 04.2014
Assistant Store Manager
McDonald's
04.2010 - 10.2012
High School - English,Hindi,Maths,Science and SST
Army School
04.2001 - 2003
MBA - Retail Operations
Sikkim Manipal University
Bachelor of Commerce - Business Studies
Dr. Bhim Rao Ambedkar University
Senior Secondary - Commerce
Army School