Naresh Kumar
Senior Manager Last Mile
1 C, 404, AWHO, GREATER NOIDA (U.P)
Summary
Operations Manager with over 8 years of experience in Last Mile logistics and 6 years in the Hospitality Industry, talented at improving team performance through innovative management techniques. Recognized consistently for performance excellence and contributions to success in the E-commerce industry. Strengths in Operations Excellence and Team Leading.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Senior Manager Last Mile
Zepto
Noida
06.2024 - Current
- Oversee last-mile delivery operations across 6 cities in North India/NCR, managing 120,000+ daily deliveries.
- Lead a team of 16 Rider Cluster Managers, 328 Rider Shift Incharges, and Shift Incharges of 82 dark stores, handling 7,000+ riders.
- Drive operational efficiency, route optimization, and cost control to ensure seamless order fulfillment.
- Collaborate with supply chain, tech, and warehouse teams to enhance last-mile performance.
- Improve key metrics like on-time delivery, cost per order, and rider productivity.
- Implement automation and data-driven strategies for tracking, efficiency, and rider engagement.
- Ensure compliance, rider safety, and adherence to protocols across all delivery hubs.
- Solve real-time escalations, ensuring high customer satisfaction and service quality.
Operations Manager
Amazon
Noida
08.2020 - 07.2023
- Managed the last Mile of Amazon i.e Supply Chain and Logistics for Multiple Delhi Locations and Faridabad.
- Account Management: Managing and driving the growth of Channel partners/stores' business with Amazon.Build and execute a strategic account plan that delivers on key business opportunities for stores and Amazon.
- Managed Cost and Productivity of the Riders and Vehicles for Last Mile Delivery.
- Reporting: Maintaining & publishing routine reporting on stores current performance & business with Amazon. Publish and follow up for recommendations and action plans based on data. Reporting overall Network Health in assigned territory.
- Work with Stores/channel partners to improve operational aspects of their business in providing great delivery experience and consistently enhance efficiency.
- Team Management: Building and managing multi- layer team and manage performance through on- the job coaching and mentoring Driving team of associates for managing the targets.
Team Lead
Amazon
10.2016 - 08.2020
- Vendor Management and Other Channel partners' performance management with a focused performance delivery and growth.
- Data analysis and preparing an action plan for the Station and partners' performance improvements.
- Taking continuous and effective follow-ups with channel partners and other stakeholders.
- Training of the Station Team and Channel Partners for effective process adhernce.
Assistant Restaurant Manager
Gourmet Investments Pvt Ltd.
11.2015 - 10.2016
- Maintaining the operational Standards for food quality and service efficiency, to ensure great Customer experience.
- Team Training and SOPs implementation to ensure a positive and effective work atmosphere at the station.
- Addressing the concerns and complaints of the Customers promptly and providing a customer-satisfactory solution.
- Managing the Inventory and waste control to ensure cost is controlled and profit is maximized.
- Handle day-to-day operations and challenges smoothly, ensuring quick decisions are taken to solve the problems on time.
Assistant Restaurant Manager
Devyani International Pvt Ltd (PHD)
04.2014 - 10.2015
- Ensuring exceptional service and Quality delivery to Customers.
- Managing the Restaurant standards and ensuring Compliance policies are adhered to.
- People Management including training and growth of the team, ensuring they have proper knowledge of the KPIs and processes.
- Inventory Management and Waste Control.
Shift Supervisor
TATA STARBUCKS
10.2012 - 04.2014
- Train and Motivate the staff for exceptional service to the customers.
- Managing the Restaurant standards and ensuring Compliance policies are adhered to ensure great customer experience.
- Inventory Management and Waste Control.
Assistant Store Manager
McDonald's
04.2010 - 10.2012
- Ensuring the smooth operations and adherence to standards.
- Exceptional Customer Experience and Quality service prioritization.
- Cost Control and Inventory Management along with Waste Control.
- Lead by example to motivate a team and create a positive environment.
Education
MBA - Retail Operations
Sikkim Manipal University
Bachelor of Commerce - Business Studies
Dr. Bhim Rao Ambedkar University
Senior Secondary - Commerce
Army School
High School - English,Hindi,Maths,Science and SST
Army School
04.2001 - 2003
Skills
Multi-Unit Operations Management
Certification
Six Sigma (Advanced Innovation Group Pro Excellence)
Education
other,other,other,other
Timeline
Senior Manager Last Mile
Zepto
06.2024 - Current
Operations Manager
Amazon
08.2020 - 07.2023
Team Lead
Amazon
10.2016 - 08.2020
Assistant Restaurant Manager
Gourmet Investments Pvt Ltd.
11.2015 - 10.2016
Assistant Restaurant Manager
Devyani International Pvt Ltd (PHD)
04.2014 - 10.2015
Shift Supervisor
TATA STARBUCKS
10.2012 - 04.2014
Assistant Store Manager
McDonald's
04.2010 - 10.2012
High School - English,Hindi,Maths,Science and SST
Army School
04.2001 - 2003
MBA - Retail Operations
Sikkim Manipal University
Bachelor of Commerce - Business Studies
Dr. Bhim Rao Ambedkar University
Senior Secondary - Commerce
Army School
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