Innovative Associate System Engineer with experience in managing, maintaining, and troubleshooting various IT systems. Strengths include problem-solving skills, technical knowledge of system architecture, along with solid communication skills to liaise between technical and non-technical stakeholders. Successful track record in utilizing these strengths to improve system efficiency and reliability.
Active Directory, VLAN, VTP, Inter-VLAN Routing, STP, RIP, EIGRP, VPN, Windows Server, network troubleshooting, and patch management
Problem-solving, communication, team collaboration, and time management
Ixai, Spirent, Cisco Packet Tracer, Microsoft Office Suite, and Remote Desktop Tools
- Active participant in local IT workshops and webinars to stay updated on emerging network technologies. - Volunteered in college tech fest organizing committee, coordinating technical events and workshops.
- Lead small team for internal IT helpdesk escalation, improving response time and customer satisfaction.