Summary
Overview
Work History
Education
Skills
Accomplishments
Domain Application Expertise
Timeline
Generic
Naresh Nagalla

Naresh Nagalla

Hyderabad

Summary

Application Support Specialist with over 12 years of experience in managing critical banking and financial platforms, including real-time trading systems and wealth management applications. Proficient in incident and problem management, disaster recovery, performance tuning, compliance, and end-to-end production support. Proven expertise in platforms like Murex, OpenShift, Oracle, and Shell scripting. Strong domain knowledge in FX, MM, Fixed Income, and Structured Products with exposure to middleware systems and market data feeds. Adept at working in high-availability, always-on support environments.

Overview

13
13
years of professional experience
6024
6024
years of post-secondary education

Work History

Senior Associate

DBS Technology India Pvt Ltd
Hyderabad
10.2022 - Current
  • 24/7 application support for Foreign Exchange (FX) and Money Market (MM) platforms built on microservices architecture.
  • Practiced SRE principles including proactive monitoring, automation, service level management, and error budget tracking.
  • Hands-on experience with Murex-based environments and integration with pricing and risk engines.
  • Managed deployments and live verification on OpenShift across UAT and Production environments.
  • Automated health checks and Linux housekeeping using shell scripting.
  • Led disaster recovery (DR) drills, failover testing, and created/upgraded DR runbooks.
  • Collaborated with Infra, Dev, and Security teams for performance optimization and vulnerability remediation.
  • Supported FX trade lifecycle, deal booking, settlements, limit monitoring, and risk-related workflows.
  • Implemented continuous improvement initiatives to reduce toil and improve system availability and incident MTTR.
  • Maintained application uptime within SLA/OLA and contributed to post-incident reviews and known error database (KEDB).

Officer - Production Support Analyst

Citicorp Services India Pvt Ltd
Pune
12.2018 - 10.2022
  • Provided L2 production support for global pricing servers (GPS) and Valoren data feed (VDF) used by Citi Private Bank.
  • Managed trade pricing for fixed income, mutual funds, and structured products.
  • Automated operational workflows using Shell and PL/SQL; improved monitoring coverage.
  • Participated in cloud migration projects and DR compliance activities.
  • Used Autosys for job scheduling and ServiceNow for ticketing and change management.

Associate Consultant

Polaris Consulting & Services Ltd
Pune
05.2015 - 12.2018
  • Supported real-time front-office FX/MM platforms like eDealer across global markets ( 110+ countries).
  • Interfaced with Murex-based systems and handled pricing, booking, and limit-monitoring modules.
  • Managed daily batch jobs using Autosys and service alerts using ITRS Geneos.
  • Delivered high-severity incident resolutions with RCA documentation and change impact analysis.

Systems Engineer

Tata Consultancy Services Ltd
Chennai
03.2012 - 05.2015
  • Supported retail loyalty analytics systems (Nielsen AOD) for US and APAC clients.
  • Created automation scripts for reporting, reconciliation, and log file validation.
  • Maintained high service availability and ensured SLA adherence through shift-based monitoring.

Education

B.Tech - Electronics & Communication Engineering

SV University
Tirupati, India

Higher Secondary -

Board of Intermediate Education
Kota, India

SSC -

Board of Secondary Education
Naidupeta, India

Skills

  • Operating Systems: Red Hat Linux, AIX, Unix

  • Databases: Oracle, MariaDB, Sybase, Netezza, PL/SQL, MSSQL

  • Scripting & Languages: Shell Scripting, Python

  • Monitoring Tools: ELK Stack, ITRS Geneos, ITM, AppDynamics, Splunk (familiar)

  • Job Scheduling: Autosys

  • Cloud/Containers: Red Hat OpenShift, Microservices

  • Ticketing & ITSM: ServiceNow, iChamp, DCon

  • Middleware/Integration: TIBCO, Open API, Microservices

  • Other Tools: Compliance handling, DR/COB planning, Audit coordination

Accomplishments

  • State 2nd rank in HSC among all AP social welfare colleges
  • Received multiple client appreciations for automation and high-severity issue resolutions

Domain Application Expertise

  • Trade lifecycle management for FX, MM, Fixed Income, and Structured Products
  • Wealth management: Portfolio valuation, LTV, Margin Calls, Collateral Monitoring
  • Experience with Murex data flow, pricing, and risk modules
  • Market data feeds: Reuters, Telekurs, internal sources
  • Strong grasp of SRE and ITIL-based operational models

Timeline

Senior Associate

DBS Technology India Pvt Ltd
10.2022 - Current

Officer - Production Support Analyst

Citicorp Services India Pvt Ltd
12.2018 - 10.2022

Associate Consultant

Polaris Consulting & Services Ltd
05.2015 - 12.2018

Systems Engineer

Tata Consultancy Services Ltd
03.2012 - 05.2015

B.Tech - Electronics & Communication Engineering

SV University

Higher Secondary -

Board of Intermediate Education

SSC -

Board of Secondary Education

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