Naresh Naidu
Service Delivery - Banking
New Panvel, Raigad,Maharashtra
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Managed Services - Field Operations
Diebold Nixdorf India Pvt ltd
Mumbai , Maharashtra
2019.03 - Current
- Managed third-party contracts to drive delivery of required services.
- Responsible for ongoing service delivery & processes , quality standards to support operations.
- Point of escalation for team.
- Vendor Management: Assist in managing vendor relationships.
- Understands vendor programs for managed service providers and implications on managed services team
- Handling spare management and generating reports.
- Co-ordination with vendors & Banks regarding technical solutions & problems.
- Preparation billing of spare H/W material & scope of work
- Significant exposure in maintaining minimum Turn-around-Time as well as interacting with team members and cross functional leads.
- Coordinate and schedule resources for service requests.
- Manage the workflow of all service requests.
- Responsible for SRM work at all locations.
Assistant Manager - Projects
AGS Transact Technologies India Pvt Ltd.
Mumbai , Maharashtra
2015.02 - 2018.10
- Conducting site survey - Vsat feasibility
- Vsat Installation - Outdoor/Indoor unit/commissioning/Troubleshooting of Vsat Link.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Closely collaborated with project members to identify and quickly address problems.
- Ensuring round the clock network availability.
- Reported on status for each project to appropriate stakeholders.
- Managed bookkeeping, prepared budgets and cost reports.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Trouble shooting and providing customer support.
- Maintain minimum TAT of down calls after installation
- Project Execution.
Sr. Quality Analyst
Flextronics Technologies India Pvt Ltd
Mumbai , Maharashtra
2011.03 - 2015.01
- Responsible for manipulating testing equipment and take apart sample items to make sure they work properly.
- Responsible for diagnosing, testing and repairing devices by following electrical repair procedures
- Re-install operating systems and reboot to check problem still recurs
- Conduct prescribed diagnostics and document results
- Observe regular work timetables to attain optimum work productivity
- Skilled in installation, operation, repair and maintenance of electronic systems and equipment
- Implementing 6s for all work procedures.
Education
Diploma - Industrial Electronics Technology
Bharati Vidyapeeth Institute of Technology
Kharghar, Navi Mumbai 2007.06 - 2010.06
XII - Science - Electronics
S I E S
Mumbai 2005.05 - 2007.05
Skills
Service delivery
undefinedAdditional Information
Activities during College:
· Member of College Cultural and Technical Festival
· Won Inter college Project competition – 3rd for Multi-stage Car parking
· Won Inter college Group Dance competition
Certification
Certified on Basic Embedded system
Timeline
Managed Services - Field Operations
Diebold Nixdorf India Pvt ltd
2019.03 - Current
Assistant Manager - Projects
AGS Transact Technologies India Pvt Ltd.
2015.02 - 2018.10
Sr. Quality Analyst
Flextronics Technologies India Pvt Ltd
2011.03 - 2015.01
Certified on Basic Embedded system
2010-02
Certified on Basic Microcontroller based systems
2009-06
Diploma - Industrial Electronics Technology
Bharati Vidyapeeth Institute of Technology
2007.06 - 2010.06
XII - Science - Electronics
S I E S
2005.05 - 2007.05
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