Naresh Pedarpati
Dombivali
Summary
Seeking a challenging career in an organization where I can contribute my experience, expertise and talent in an environment of open communication, activity, vision and growth. I want to do some challenging work that can harness my intellectual property and enable me to learn new technologies and methodologies to deal with real life problems.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SUD life
Navi Mumbai
11.2023 - Current
- Following up for logical closure of customers from the support team & working towards reduction of customer complaints
- Maintaining of tracker to keep track of all open cases which requires further follow-up
- Using Escalation matrix towards customer complaints to provide satisfactory and completed resolution
- Prepared documentation for internal records, including case summaries and recommendations for resolution
- Analyzed data from all sources to determine root cause of grievances and develop solutions
- Collaborated with legal counsel on complex cases involving potential litigation
- Tracked progress of grievance cases throughout their lifecycle to ensure timely closure of each case
- Monitored compliance with established policies and procedures governing grievances handling process
- Drafted reports summarizing findings and recommended resolutions for management consideration.
Associate Manager
HDFC LIFE Insurance Ltd
Mumbai Lower Parel
11.2022 - 11.2023
- Handling customer complaints and queries via email, letters and walk in at HO
- Handling management complaints which escalated to IRD NCH,CPGRAM,IGMS,PMO and MD
- Following up for logical closure of customers from the support team & working towards reduction of customer complaints
- Maintaining of tracker to keep track of all open cases which requires further follow-up
- Using Escalation matrix towards customer complaints to provide satisfactory and completed resolution
- Maintaining daily track records of complaints which are received on GRO id
- Maintaining MIS with day-to-day complaints.
Assistant Manager
Aditya Birla Sun Life Insurance Ltd.
09.2021 - 11.2022
- Handling customer complaints and queries via email, letters and walk in at HO
- Handling HNI, SHNI, IGMS and Service-related complaints
- Coordinating with branch operation and internal departmen for complaint resolution
- Data Statistics on complaints including root cause analysis as well as recommendations solutions for management review
- Closing service-related complaints within TAT period of 24 hours and complaints received from other lob closed within TAT period of 05 days
- Completing day to day assignment of complaints and queries
- Maintaining MIS with day-to-day data
- Service calling on unclaimed payout Nominated for best top 3 in DJFM contest on 2021
- Received certificates for top performer in handling complaints and queries for the month of September 2022.
Customer Service Executive
Tata AIA Life Insurance Company Ltd
05.2018 - 01.2021
- Coordinated with the sales team regarding new policy issuance
- Calling customers for medical questionnaires and completing PCVC calls
- Filling the customers application form through online journey with the help of sell online application
- Making their query resolved regarding their policies
- Coordinating with underwriters for policy issuance
- Maintaining MIS with day-to-day data
- Tracking policies to be issued within a stipulated time period
- Received award for best performer in the year 2018 to 2019.
Education
Bachelor of Commerce - Ecommerce
Mumbai University
Monahar Joshi College.03-2017
Maharashtra Board -
Higher Secondary Certificate
Aryan Junior College. Sion 04-2013
Maharashtra Board -
Secondary School Certificate
St. Michael's High School. Mahim Mumbai03-2011
Skills
- Customer rapport
- Customer Relations
- Team motivation
- Task Delegation
Profilequalifications
Good command on excel. MS-office, MS-excel, MS-PPT, VLOOK UP, HLOOK UP, PIVOT. Etc.
Personal Information
- Height: 5'6"
- Date of Birth: 05/16/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
- Telugu
Address
- Permanent Address :- Flat No 1110, 11th floor, Shatabdi tower, PMGP colony, Sion Bandra link road, Mumbai, Maharashtra, 400017
- Current Address :- Flat No 202, Shiv Drushti Society Kopargaon near kopar bawdi kopar dombivali, Mumbai, Maharashtra, 401202
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge & belief.
Timeline
Assistant Manager
SUD life
11.2023 - Current
Associate Manager
HDFC LIFE Insurance Ltd
11.2022 - 11.2023
Assistant Manager
Aditya Birla Sun Life Insurance Ltd.
09.2021 - 11.2022
Customer Service Executive
Tata AIA Life Insurance Company Ltd
05.2018 - 01.2021
Bachelor of Commerce - Ecommerce
Mumbai University
Maharashtra Board -
Higher Secondary Certificate
Maharashtra Board -
Secondary School Certificate
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