Naresh Prajapati
Regional Manager | Business Analyst | Account Management
Ahmedabad,GJ
Summary
13+ years of experience in various roles like Account Management, Business Analyst, Project Management, Delivery Management, Demand Management. Expertise in Telecommunication and Payment solution domain knowledge area like Digital Channels (Mobile App, E-shop, Chatbot, RPA etc.), Telecom OSS/BSS Systems, Loyalty Solution, Campaign Management, Process automation, Wallet and Payment Solutions.
Looking for a competitive role in which provides opportunity to enhance Skills & contribute to the Organization
Overview
14
14
years of professional experience
1
1
Language
Work History
Regional Manager
PAYTM
Ahmedabad, Gujarat
01.2015 - 01.2022
- Responsible for Business Development of Mobile VAS services & platform channels and sales with the existing account i.e. Vodafone/Idea/Airtel/BSNL
- Develop new business strategies and business models, taking all aspects into consideration and providing insight into how these strategies will benefit company
- Drafting user stories for better business requirement understanding
- Oversee design of new products, commenting on how it will fair in market in order to guide designers
- Identify areas of poor performance in company and in outside market and make recommendations for improvement
- Lead business unit in execution of business strategies and internal projects to ensure desired result is achieved quickly and effectively
- Create monthly reports of performance and success, pointing out areas in need of improvement and making recommendations
- Design and lead training programs to establish base understanding in any department or company-wide and ensure that all employees grasp information correctly
- Closely with all internal and external stakeholders like engineering teams, Sales, Marketing, Design, QA, Support teams to ensure timely launch and high product quality and driving revenue growth
- Maintaining dynamic MIS & update on competition & market activities
- Competition Tracking for all Similar activities being carried out
Account Manager
Onmobile Global Ltd
Ahmedabad, Gujarat
07.2013 - 01.2015
- Client Relationship Management: Maintaining cordial relationships with key decision makers in Idea Cellular and generating new business from them
- Act as primary point-of-contact for Client
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue
- Monitoring and measuring client satisfaction
- Sales Planning: Proactively ideate and implement new sales strategies to build revenue
- Revenue Generation: Responsible for revenue generation and payment collections from Idea
- Ensure consistent top-line growth of products
- Launching New products: Innovate continuously to bring fresh ideas and variations into current applications
- Identifying and launching new and exciting products for client
- Managing product life cycle including requirement gathering, feature enhancement, version upgrades etc.
- Competitor and industry analysis: Analyze underlying trends and challenges in Telecom VAS industry and closely observing competitor’s initiatives and pre-empt their impact on business
- Promoting Products: Planning and executing promotional campaigns of Products to customers on multiple promotion channels like SMS, OBD, IVR’s etc.
Account Manager
Real Networks India Pvt. Ltd
Ahmedabad, Gujarat
01.2011 - 07.2013
- Work closely with circle VAS team to achieve VAS AOP target
- Identify marketing initiatives for Dialer Tones & Introduce new ideas
- Manage product lifecycle (customer & competitive analysis)
- Designing Daily Voice Promotional Activities (IVR, USSD, SMS & OBD)
- Overall responsibility of achieving revenue target from all buckets, increasing penetration and managing churn (voluntary-involuntary) of Dialer Tones
- Ensure high quality of service delivery and monitor customer complaints on VAS
- Enhance CRBT ARPU by interacting with UNR team for segmented offers
- Localization of content: Genre wise regional promotion.
Senior Executive
One97 Communication Ltd
Ahmedabad, Gujarat
03.2008 - 01.2011
- Operating OBD by genre wise segmentation of base for Caller tune i.e
- Bollywood Latest, Gujarati, Devotional and Popular etc
- Taking care of IBD (end to end level)
- MIS & Data mining
- SMS & Voice based VAS products communication and drive
- Revenue Target achievement for all VAS subscription services
- Server maintenance and all other technical responsibilities
- Revenue assurance and analysis is also critical part of business we do with our client Vodafone Gujarat
- Activities to run static IVR and VAS services in its proper methodology was taken care by me:
- Communications & promotional activities
- Service activations and deactivation maintenance
- Product changes on IVR, IVR penetration MIS maintenance
- We provided 24X7 service to our client Vodafone Gujarat
Education
Bachelor of Computer Applications - Computer And Information Sciences
North Gujarat University
PatanHSC -
Gujarat Higher Secondary Education Board
GandhinagarSSC -
Gujarat Secondary Education Board
GandhinagarSkills
Account Management
Business Analyst
Revenue Enhancement
Solution Architact
Product Management
Channel Management
Engagement Management
Strategic Planning
Competition Tracking
Product Life Cycle Management
Marketing campaigns
Business development and planning
Timeline
Regional Manager
PAYTM
01.2015 - 01.2022
Account Manager
Onmobile Global Ltd
07.2013 - 01.2015
Account Manager
Real Networks India Pvt. Ltd
01.2011 - 07.2013
Senior Executive
One97 Communication Ltd
03.2008 - 01.2011
Bachelor of Computer Applications - Computer And Information Sciences
North Gujarat University
HSC -
Gujarat Higher Secondary Education Board
SSC -
Gujarat Secondary Education Board