Naresh Prasad
Payroll Analyst
New Delhi
Summary
Detail-oriented Payroll Analyst skilled in managing end-to-end payroll activities for US and Canada regions using Workday. Adept at handling complex payroll inputs, reconciliations, and EIB data loads with a focus on quality, compliance, and timeliness. Recipient of multiple awards for outstanding performance and process excellence, with a track record of driving payroll accuracy and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Payroll Analyst
Wipro
- 07.2022
- Manage payroll operations for 55,000+ employees across the US and Canada using Workday HCM.
- Process and validate payroll inputs including retro adjustments, benefits, and deductions.
- Lead audits for pay accuracy, statutory compliance, and error resolution across multiple pay cycles.
- Collaborate with finance and HR teams to streamline processes and enhance payroll reporting accuracy.
- Utilize Workday EIB and Salesforce to process mass data loads and reconciliations.
- Support employee benefits programs ensuring compliance with country-specific laws.
- Maintain 100% SLA compliance and ensure timely resolution of payroll and benefit-related queries.
- Overpayment investigation and generating OP letters.
- Performing on-cycle and off-cycle pay complete tasks.
- EFT confirmation and reject processing.
Customer Service Associate
TECH MAHINDRA INDIA PVT. LTD.
06.2021 - 06.2022
- To deliver timely, accurate and professional customer service to the customers.
- Identify customer questions, concerns, and overall needs and providing accurate answers and solutions to customer queries.
- Address customer complaints in a compassionate and patient manner.
- Redirect customers to appropriate teams and/or departments as needed.
Customer Service Executive
FIS GLOBAL SERVICES PVT. LTD.
10.2018 - 06.2021
- To deliver timely, accurate and professional customer service to the customers
- Retaining customers by giving them correct information and resolution
- Providing the best possible resolution to the unhappy customers by explaining the product details
- Handled a team as an acting SME for 6 months
Education
Bachelor of Science -
Guru Nanak Degree College, MJP Rohilkhand University
Seohara, Bijnor10.2020
Intermediate Certificate -
M Rehman Inter College Sahaspur
Bijnor07.2015
Skills
US & Canada Payroll Processing & Auditing Retro Pay, Employee Queries, CONPEN Processing
Timeline
Customer Service Associate
TECH MAHINDRA INDIA PVT. LTD.
06.2021 - 06.2022
Customer Service Executive
FIS GLOBAL SERVICES PVT. LTD.
10.2018 - 06.2021
Payroll Analyst
Wipro
- 07.2022
Bachelor of Science -
Guru Nanak Degree College, MJP Rohilkhand University
Intermediate Certificate -
M Rehman Inter College Sahaspur