Naresh Vyas
New Delhi
Summary
Dynamic and results-oriented senior industry professional with 35 years of insightful experience in sales, marketing, customer support, and business development across diverse markets in India. Proven track record of success in formulating and implementing winning sales and marketing strategies, handling major deals, driving business growth, and ensuring customer satisfaction through methodical approaches and efficient planning. Extensive knowledge of high technology instrumentation applications in physics, nanotechnology, chemistry, materials science, engineering, semiconductor, and electronics. Possessing a deep understanding of geographical and cultural influences in business transactions across all regions of India due to extensive travel experience.
Overview
37
37
years of professional experience
Work History
Regional Sales Manager
MalvernPanalytical
01.2007 - Current
- Leading the North (Since 2007) as well as Central India (2013 onwards until 2020) operations for Analytical X-ray Solutions, as In-charge
- The development of business/commercial plans for identifying and developing clients in Academia, Research, Pharmaceutical, Mining and Building materials, Metal, Petrochemical Industries
- Effective administration of warranty matters, and achievement of revenue targets from sales and service (service until 2013)
- Planning and organising events like product launches, exhibitions and in-shop promotions, service week, and organising field-training sessions for end-users
- Key Accounts Management of major clients and relationship management with KOLs
- Channel Partner management for optimising market coverage
- Currently engaged in the designing of 'Land and Expand customer Re-Engagement Campaign' to be globally adapted
- Currently part of Advance Material Team and leading Business development initiatives in Semiconductor segment in India, apart from responsibility as Regional Sales manager
- Established North and Central India Offices from scratch to large team of Sales as well as Customer support personnel and created the capability to deliver continuous revenue growth from Sales & Service areas
- Process improvements in various areas including debtor reduction, service turnaround time, order processing and sales realization
- Consistently achieved targets & kept market leadership in my Region till date
- Top Sales Champion awards
- Highest Order income in 2007 which is an individual record until now
- Led many High value projects involving end users & aggregators, consultants
- Topmost Single Order of 1.1 plus Million from Ultratech Cement (Single party recommendation) in 2007
- High degree of success in Key Accounts in Academia such as IIT Kanpur, IIT Delhi & IIT BHU
- Key Account management in industries such as Indian Oil Corporation, Sun Pharmaceuticals, Johnson Matthey, Nestle, Ultratech Cement
Customer Support Manager, XRD Product Specialist
MalvernPANalytical
01.2002 - 01.2006
- Sales support function as XRD product specialist by providing technical support to the sales team during sales process, technical presentations, configuration selection and checks
- Leading and coaching North India service team
- Consistent CS revenue growth over a decade and high profit margins~40%
- Improvement in CS image and attaining and maintaining CS satisfaction target ~90%
- Initiated and lead the concept of customized and value added services successfully in early 2000
- Successfully implemented the first edition of CFR11 compliant solution in Pharma Industry
- Cross border support to China and ASEAN countries, and support resource for APAC region
- Publication in GIT European Journal in 2006 (for the work done on traditional medicines using EDXRF & XRD technology)
- Publication in International Cement Review in 2006 (for the work done on applications of EDXRF system in cement plant)
Customer Support Manager
Philips India Limited
01.1998 - 01.2002
- Specialist in XRD systems to provide all India field service support as well as guidance to new recruits
- Responsible for maintaining the customer support activities as well as revenues from customer support activities
- Product Life Cycle Management and product functional support/operations
Customer Support Executive
Philips India Limited
01.1995 - 01.1997
- Joined in Mumbai, Western India Regional Office in 1995-1998 to handle field servicing of X-Ray Analysers, Electron Optics Equipment
- Was responsible for maintenance, customer support activities, Life cycle products sales and service image
Senior Field Engineer
Toshniwal Brothers SR Pvt Ltd
01.1993 - 01.1995
- Senior Field engineer for JEOL electron Microscopes in Western India
- Improved the average downtime at key install bases such as BARC, ACC, Bombay Hospital, TIFR by effective spares management strategy
Service Engineer
Fluke India (Erstwhile TTL)
01.1988 - 01.1993
- Service engineer for various High Technology Test & measurement products such as Microwave & RF equipment (Wavetek), High resolution Digital Multimeters(Fluke), Digital Oscilloscopes( Nicolet) and many other technologies from foreign principals
- Was also responsible for UV-Vis spectrophotometers, Color Matching systems of Milton Roy (Bausch & Laumb)
- All India Specialist for RF & Microwave synthesizers
- Established new service centre lab at Marol, Andheri, Mumbai
Education
Executive Post Graduate Program - Marketing Management And Corporate Finance
Indian Institute of Management Kozhikode
Kozhikode, India03-2014
Bachelor - Electronics Engineering
Shivaji University
Kolhapur, India08-1988
Skills
- B2B sales
- Strategic & Conceptual Selling (Miller Heimen)
- Life Cycle Management
- Client Psychology & negotiation in long cycle sales
- Market Development
- P&L Management
- Channel Management
- Key Accounts Management
- Customer Relations
- Team Leadership
Activities
- Reading
- Movies, Music
- Travel
- Sports
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
French
Elementary (A2)
Gujarati
Advanced (C1)
Timeline
Regional Sales Manager
MalvernPanalytical
01.2007 - Current
Customer Support Manager, XRD Product Specialist
MalvernPANalytical
01.2002 - 01.2006
Customer Support Manager
Philips India Limited
01.1998 - 01.2002
Customer Support Executive
Philips India Limited
01.1995 - 01.1997
Senior Field Engineer
Toshniwal Brothers SR Pvt Ltd
01.1993 - 01.1995
Service Engineer
Fluke India (Erstwhile TTL)
01.1988 - 01.1993
Executive Post Graduate Program - Marketing Management And Corporate Finance
Indian Institute of Management Kozhikode
Bachelor - Electronics Engineering
Shivaji University
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