Summary
Overview
Work History
Education
Skills
Address
Hobbies and Interests
Disclaimer
Timeline
Generic

NareshKumar Gunnu

Visakhapatnam

Summary

I Have 5 years of Work Experience in IT industry.

Experienced with Most of the Operating Systems and Networks in troubleshooting and support. Strong background in Technical Operations and customer relations.

Overview

5
5
years of professional experience

Work History

System Analyst

NTTDATA
Chennai
03.2022 - Current
  • Provide automation services to the client and customers.
  • Working as VMware admin and cloud frontend portals.
  • Working on SOM tool.
  • Working on Azure DAAS (Device As A Service) and CHI (Cloud and Hybrid Infrastructure) environment
  • VM Provisioning, Decommissions and Create Snapshots.
  • Working on Nucleus command center.
  • Working Power BI Dashboard.
  • Working on IADS report.
  • Create and manage Incidents as per the SLA.
  • Provided clear and concise step-by-step technical support to guide clients.

Technical Support Engineer

IBM
09.2021 - 12.2021
  • Worked on ServiceNow ticketing tool.
  • Administration work (creation of user profiles and allocation of permissions on mailboxes) on Office 365.

IT Helpdesk Engineer

Persistent Systems
04.2019 - 03.2021
  • Worked on ERP, Service Desk. Which supports for CRM, Talent Management and Ticketing Services
  • Hardware Trouble Shooting and OS Configurations.
  • Administration work (creation of user profiles and allocation of permissions on mailboxes) on Office 365.
  • Troubleshooting issues related to Exchange, Outlook & Office365
  • Troubleshooting of DNS, DHCP, IP Related Active Directory Rolls and Task.
  • Configuration of end user’s computers and taking ownerships of the account.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.

Education

BSC Computer Science -

Swamy Vivekanand University M.P Sagar
01-2016

Certified Hardware and Networking -

Jetking Mahal Nagpur
01-2019

ITIL 4 -

NTTDATA

Microsoft Power BI -

Udemy

Skills

  • VmWare Administration
  • Cloud Computing (AWS & Azure), EC2, S3 and IAM
  • Database Systems (MySQL)
  • HTML, CSS, Bootstrap and JS
  • ServiceNow, Jira, ERP, and SAP
  • Qualys (Vulnerability Management)

Address

Permanent Address : House No - 3-93, Chintalabadavanja Village & Post, Srikakulam District, 532458, Andhra Pradesh - 532458.

Present Address : 4-71-6A/1, Satyabhavan, Ground Floor, Pedda Waltair, Beside Delhi Public School, Andhra Pradesh - 530017.

Hobbies and Interests

  • Reading books
  • Listening to music
  • Learn new skills
  • Traveling

Disclaimer

I do here by declaring the all the above information given by me is true to the best of my knowledge and belief.

Timeline

System Analyst

NTTDATA
03.2022 - Current

Technical Support Engineer

IBM
09.2021 - 12.2021

IT Helpdesk Engineer

Persistent Systems
04.2019 - 03.2021

BSC Computer Science -

Swamy Vivekanand University M.P Sagar

Certified Hardware and Networking -

Jetking Mahal Nagpur

ITIL 4 -

NTTDATA

Microsoft Power BI -

Udemy

Similar Profiles

CREATE PROFILE
NareshKumar Gunnu