Naresh Kumar Mochi
Pratapgarh,Rajasthan
Summary
Open for Opportunities | End to end global KYC verification | Quality Assurance | Fraud Prevention Specialist | Financial & Data Analysis | Product Support & Testing | Quality Control | Operation team Management | Security and Fraud Specialist |Shrinkage|Attrition|Advance excel|JIRA|Escalation management |Power BI|RDS|Corporate KYC|CLEAR tool|PEP|Sanctions screening|EDD
Overview
13
13
years of professional experience
Work History
Lead Assistant Manager
WNS Global services-Part of Capgemini
Gurgaon
01.2025 - Current
- Led daily operations and coordinated team activities effectively.
- Managed client communications and ensured service delivery excellence.
- Developed training materials and mentored junior staff members.
- Enhance due diligence project- Stripe
- Shrinkage manage
- Attrition
- Performance management
- SLA/AHT
- Sanction/PEP screening
Team Leader -Operation
Mahendra next wealth pvt ltd
Udaipur
11.2023 - 11.2024
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Led team meetings to discuss project progress and address team concerns.
- Developed training materials to enhance team skills and knowledge.
- Analyzed team performance data to identify areas for improvement.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Managed service level agreements to ensure compliance with company standards.
Team Leader-Operation
Jumio India Pvt Ltd
Udaipur
06.2013 - 10.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Led cross-functional teams to optimize operational workflows and enhance efficiency.
- Analyzed team performance metrics to identify areas for improvement.
- Implemented process improvements to streamline daily operations and reduce bottlenecks.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Education
Bachelor of Science - B.tech in Computer Science
Rajasthan Technical University, Kota
Udaipur08-2014
Skills
- Coaching
- Complaint resolution
- Mentoring
- Client support
- People management
- Escalation management
- Shrinkage
- Performance management
- Enhance due diligence
- PEP screening
- Sanction screening
- Attrition management
- New customer testing
- Backend
- End to end KYC
- Fraud prevention
- JIRA and confluence tool
- Grafana and power BI tool
- Advance excel
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
Timeline
Lead Assistant Manager
WNS Global services-Part of Capgemini
01.2025 - Current
Team Leader -Operation
Mahendra next wealth pvt ltd
11.2023 - 11.2024
Team Leader-Operation
Jumio India Pvt Ltd
06.2013 - 10.2023
Bachelor of Science - B.tech in Computer Science
Rajasthan Technical University, Kota