Naresh Kumar Nerella
Hyderabad
Summary
Highly adaptable and proactive professional with a passion for embracing challenges and acquiring new skills. Committed to mentoring and supporting freshers through knowledge transfer. Adapt at leading and supervising teams in the absence of supervisors, ensuring seamless operations. Equipped with a strong ability to learn new scenarios and swiftly adapt to dynamic work environments. Motivating process lead with several years of experience. Trained in leadership to stay productive and positive in high demand environments. Adapt at critical problem solving and supervising large teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Lead & RPA Developer
Capgemini
05.2022 - Current
- Joined Capgemini in 2022 to work with Swiss Reinsurance as Production Support (L1 Level).
- Having 3+ years of experience in RPA, incident management, reporting, and documentation.
- Managed 150+ automated processes in Orchestrator Tool, including deployment, process addition, scheduling, queue management, and asset creation.
- Led efforts to improve ergonomics and safety within the process area.
- Created detailed reports summarizing key findings from analysis activities. Worked with business users to understand the end-to-end process, applicability of RPA implementation.
- Provided the incident solutions for known incidents and raised to Level 3 or Platform support teams for further troubleshooting.
- Well experienced in monitoring and troubleshooting critical incidents.
- Well experienced in end-to-end production support, bot monitoring, production runs, workarounds for bot failures, and issue resolution.
- Handled the Quality and Inventory Calls on a frequent basis.
- Handled Exceptions in Process.
- Performed Change Requests by analyzing the code.
- Performed migrations for Share Points (Old to New), Browser.
- Performed activities upgrade based on business requirement.
Subject Matter Expert
Cognizant Technologies Solutions
04.2014 - 05.2022
- Managed and processed healthcare enrollment and billing applications from US clients from 2014 to 2020.
- Utilized Facets tool to enroll, validate, and perform change/correction, and deletion of employee data.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Transitioned to RPA, UI Path at Swiss Re insurance in 2020.
- Led 130 automation projects in finance, banking, and HR sectors from 2020 to 2022.
Education
B.Sc -
shathavana university
01.2013
XIIth - English
01.2010
Xth - Telugu
01.2008
Skills
- Hard working
- Decision-Making
- Processes implementation
- Active Listening
- Adaptability and Flexibility
- Quality Control
- Automation Support
Languages
- English
- Telugu
Hobbies and Interests
- Playing Cricket
- Reading Story Books
Totalworkexperience
10 Years 6 Months
Otherpersonaldetails - Country
INDIA
Certification
- Certified in UI Path Fondation and Basic through Academy
Affiliations
▪RPA UI Path
▪Automation Anywhere
▪Orchestrator
▪Agile tools- JIRA, Service Now
References
References available upon request.
Timeline
Process Lead & RPA Developer
Capgemini
05.2022 - Current
Subject Matter Expert
Cognizant Technologies Solutions
04.2014 - 05.2022
B.Sc -
shathavana university
XIIth - English
Xth - Telugu
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