NARINDER SINGH
Chandigarh
Summary
Customer-oriented Store Controller offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and Department managers.
Overview
17
17
years of professional experience
Work History
STORE CONTROLLER (ASM)
HNM Hennez and Mauritz
NEW DELHI
04.2016 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
UNITED COLORS OF BENETTON
CHANDIGARH
01.2013 - 01.2016
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
Department Manager
ZARA
NEW DELHI
01.2011 - 01.2013
- Lead and manage a team of 7 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Conducted regular performance reviews to monitor progress of individual employees.
Department Manager
Splash Fashions
New Delhi
01.2008 - 01.2011
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Education
Bachelor of Science - Computer and Information Sciences
ICAII
S.A.S. NAGAR, MOHALI03-2011
Skills
- Payroll Management
- Store operations oversight
- Shift Scheduling
- Team Development
- Loss Prevention
- Operations Management
- Inventory Management
- Leadership Development
- Training and mentoring
- Customer Relations
Languages
English
First Language
French
Beginner
A1
Accomplishments
- Best HNM store in INDIA for ESAT, 97%.
- Top HNM scorer store in Health and Safety and routine audit 98% each.
- Two times back staged awards for customer service.
Affiliations
- Active reader.
- Love to play football.
Timeline
STORE CONTROLLER (ASM)
HNM Hennez and Mauritz
04.2016 - Current
Store Manager
UNITED COLORS OF BENETTON
01.2013 - 01.2016
Department Manager
ZARA
01.2011 - 01.2013
Department Manager
Splash Fashions
01.2008 - 01.2011
Bachelor of Science - Computer and Information Sciences
ICAII
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