NARINDER SINGH

• Directing strategic consulting for M&A, real estate acquisitions, and marketplace deal structuring.

Senior Manager - Contract Logistics, E-Com & Digital Supply Chain Managed supply chain activities and operational performance.

Strategic Leadership & Platform Innovation

• Digital Transformation: Spearheaded the development of a bespoke India-specific digital ecosystem (TMS & WMS) tailored for D2C and aggregator marketplace models.
• End-to-End Delivery: Directed full project lifecycles—from conceptualization to nationwide implementation—ensuring alignment across technology and operations.
• Global Systems Integration: Orchestrated a global supply chain transformation and ERP migration, significantly enhancing real-time visibility and process efficiency.

Sales, Operations & Team Building

• Organizational Scaling: Established and led the Contract Logistics (CL) division for Samsung and external business units, overseeing integrated Sales and Operations (S&OP) functions.
• Network Expansion: Successfully launched and managed Samsung e-shop fulfillment centers across 7 strategic hubs in India to optimize last-mile delivery.
• Cross-Functional Governance: Guided multi-disciplinary teams (Finance, Legal, Ops, and Stakeholders) to execute complex e-commerce and logistics initiatives seamlessly

• Developed detailed plans based on broad guidance and direction for FTL business, planning and execution of new business.

• Business head North & East for healthcare and precious logistics business verticals (3PL)

Focused on marketplace operations and scaling e-commerce fulfilment.

Amazon | Operations Manager – Linehaul (Feb 2018 - Jun 2019)

• Spearheaded end-to-end Linehaul operations for air and surface transport, achieving multi-crore annual savings through the first direct domestic airline contract and co-loading strategies.
• Optimized logistics networks by standardizing procedures and aligning operational capacity with long-term business goals and risk mitigation.
• Directed vendor management and cross-functional teams to enhance delivery timelines and drive large-scale program efficiency at Amazon.
• Built and managed high-impact teams, focusing on organizational productivity and operational excellence in high-stakes environments.

Amazon | Business Development Manager – SME & E-commerce, (Jun 2016 - Jan 2018) Lead new product launches, drive sales growth, and manage strategic tech partnerships.

• Launched D2C tech-enabled logistics solutions for the SME sector, overseeing the end-to-end strategy from market research (3K+ sellers) to national release.
• Drove revenue growth through "Ship with Amazon" (SWA) and forged strategic partnerships with major platforms like Shopify and Magento.
• Managed a high-stakes beta program for 50+ pilot customers, ensuring product-market fit for new e-commerce features and service offerings.
• Enhanced brand stickiness by integrating cutting-edge seller-buyer features with third-party e-commerce service providers.

Joined in Operations and left at Strategic account manager promoted internally

FedEx Strategic Account Manager-Sales/Jan 2009-Aug 2015

• Managed global e-commerce portfolios (Amazon, Flipkart, Snapdeal) and UN agencies, consistently exceeding revenue targets through strategic account planning.
• Engineered a scalable aggregation model for 400+ SME vendors, driving significant time and cost savings via centralized collection systems.
• Developed specialized logistics frameworks for sensitive materials (AIMA) and pioneered the operational setup for the online aggregator business vertical.
• Negotiated high-impact contracts and collaborated across departments to align product development with the evolving needs of the e-commerce ecosystem.

FedEx | Hub Operations & Logistics Specialist/ Jun 2005-Dec 2008

• Optimized hub operations and inbound sorting processes, reducing lead times for urgent deliveries through strategic resource reallocation.
• Facilitated customs clearance activities and ensured 100% compliance with safe transportation and weight distribution protocols.
• Managed high-volume shipment tracking and resolution for premium clients, ensuring consistent service excellence.