Palash Panda
Noida
Summary
Dynamic and results-oriented professional with over 5 years of expertise in Process Excellence Management, specializing in Process, Product, and Project management. Possesses exceptional verbal and written communication skills, coupled with a proven ability to thrive in fast-paced environments. Additionally, brings approximately 2 years of experience in client sales, direct sales, and retail sales.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Omaxe
Delhi
05.2024 - Current
- Lead and manage a high-performing sales team, consistently achieving sales targets and driving revenue growth.
- Cultivated strong relationships with high-value clients & Channel partners, leading to repeat business and referrals.
- Conducted thorough market research to identify potential leads and trends, optimizing sales strategies to capture market opportunities.
- Developed and implemented sales strategies that increased property sales and improved customer engagement.
- Trained and mentored sales team members, enhancing their sales skills and contributing to overall team success.
- Negotiated high-stakes contracts and closed deals with clients, securing favorable terms for the company.
- Consistently achieved or exceeded sales quotas and targets, contributing to company profitability.
- Prepared and presented weekly and monthly sales performance reports to senior management for informed decision-making.
Managing Director
Akanksha Electronics
Ghaziabad
01.2023 - 12.2023
- Pioneered and executed strategic initiatives vital to company success
- Directed and optimized daily operations, ensuring sustained business vitality
- Led revenue expansion endeavors and fostered growth strategies
- Architected and fine-tuned the framework for our retail operations
- Motivated and guided teams to exceed predetermined benchmarks
- Offered direct leadership to senior staff members under my purview
- Proficiently communicated strategies and achievements to stakeholders
- Ensured unwavering compliance with federal, state, and local regulations alongside company policies.
Senior Business Analyst
Lead Squared
Noida
05.2022 - 09.2022
- Lead successful LeadSquared solutions delivery, ensuring smooth onboarding for new clients
- Managed Multiple CRM projects from inception to completion, ensuring client satisfaction at every stage
- Oversaw full project lifecycle, from requirements gathering to final delivery, ensuring customer needs were met
- Played a key role in revenue growth through effective CRM solution delivery
- Facilitated communication between clients and internal teams, ensuring prompt issue resolution
- Provided consultative guidance to clients, promoting industry best practices for solution implementation
- Proficient in creating and reviewing BRDs and PRDs, ensuring clear documentation throughout projects
- Contributed to group-level initiatives, assisting in product roadmap definition and risk mitigation
- Major Projects Handel: Sonalika & Soils Tractor, Tresor Industries Pvt Ltd, Escort Tractors, OLX Autos.
Process Excellence Junior Manager
OLX Autos
Gurugram
02.2018 - 04.2022
- Directed and coordinated project activities to ensure timely completion, including documentation, statement of work creation, and ownership of retail processes and customer experience
- Tracked project progress through stakeholder meetings and report management, while supervising resources for project tasks
- Implemented and tested a project management system, incorporating quality management methodology and product workflow integration
- Reviewed processes to optimize resource utilization and facilitate effective change management
- Acted as the primary liaison between stakeholders and the team, owning system implementation across various tools
- Drove adoption of business processes and standards, reducing errors and soliciting feedback for improvement
- Evaluated operational challenges by visiting field teams in operational cities
- Delivered timely training content to global support teams to improve ramp-up time and adherence to new processes
- Ensured excellent customer experience throughout the lead journey
- Managed 70 retail stores across 15+ cities in India, implementing offline processes during lockdowns
- Collaborated with overseas branches of OLX Autos to streamline processes and product setups.
Sales Manager Travel Sales
Alpfly Industries
Delhi
07.2017 - 02.2018
- Lead Generation & Cold Calling - Proactively identifying and reaching out to potential leads through various channels
- Customer Service Expertise - Providing exceptional inbound customer service, addressing inquiries, providing product information, and assisting with service-related issues
- Billing and Collection Management - Handling billing inquiries, clarifying itinerary details, and processing booking requests efficiently
- Outbound Sales Support - Engaging with existing customers to address inquiries, provide support, and promote relevant product offerings
- Telemarketing & Sales Conversion - Initiating outbound calls to both existing and prospective customers, effectively presenting new offerings, and converting leads into sales
- Digital Media Management - Overseeing web chat inquiries and managing digital and social media platforms to enhance the client travel experience
- Complaint Resolution - Addressing customer complaints promptly and effectively, ensuring proper escalation when necessary
- After-sales Support - Providing assistance and addressing inquiries after the sale, ensuring customer satisfaction throughout the entire journey
- Pre- and Post-sales Query Management - Managing inquiries from potential customers as well as providing support to existing customers before and after the sales process
- Reservation Assistance - Guiding customers through the flight reservation process via phone or email, ensuring a smooth booking experience
- Follow-Up and Deal Offerings - Conducting follow-ups with customers to ensure satisfaction and offering exclusive deals to drive sales and meet monthly targets.
Business Development Manager
Ceasefire Industries
01.2017 - 06.2017
- Partnered with corporate clients to boost revenue through strategic collaboration
- Proactively promoted sales to both current and prospective customers, specializing in fire security products
- Skillfully addressed objections by aligning product features with customer needs
- Spearheaded lead generation and cold calling initiatives to expand client base and renewals
- Played a key role in achieving company targets on a monthly, quarterly, and annual basis
- Major Projects Closer: Ekana Cricket Stadium, New High Court Building, Multiple Hotel & Restaurants.
Education
MBA - Sales & Marketing
ICFAI University
01.2017
B.B.A -
Teer Thanker Mahaveer University
01.2014
Class XII -
St. Xavier’s Senior Secondary School
01.2011
Class X -
M.V.M Senior Secondary School
01.2009
Skills
- End To End Project Management
- B2B Sales
- D2C Sales
- Change Management
- Business Transformation
- Process Optimization
- Business Process Excellence
- Continuous Improvement
- Stakeholder Engagement
- People Management
- Planning Scheduling & Monitoring
- Task Management
- Cost Controlling
- GAP Analysis
- Risk Management
- Requirements Management
- Sales Leadership
- Business Development
Accomplishments
- Awarded Shining Star in OLX Autos
- Awarded Value Evangelist in OLX Autos
- Awarded for launching key system in OLX Autos
- Awarded for launching a new process (Service history check) in OLX Autos
- Honored thrice as Employee of the Month at Alp Fly Pvt. Ltd., reflecting dedication and excellence.
- Achieved Grade A+ in MBA Summer Internship, ranking top 4 out of 140 peers.
- Awarded for innovation in New Product Development at Udhyamita in Graduation.
- Accomplished dancer, winning competitions in Bollywood, contemporary, and kathak styles.
Internship Programme
- As a Business Executive at Jaro Education
- Analyze the market dynamics of Hero Honda and Bajaj in Uttar Pradesh.
- Evaluate the competitive landscape between Coca-Cola and Pepsi..
Timeline
Assistant General Manager
Omaxe
05.2024 - Current
Managing Director
Akanksha Electronics
01.2023 - 12.2023
Senior Business Analyst
Lead Squared
05.2022 - 09.2022
Process Excellence Junior Manager
OLX Autos
02.2018 - 04.2022
Sales Manager Travel Sales
Alpfly Industries
07.2017 - 02.2018
Business Development Manager
Ceasefire Industries
01.2017 - 06.2017
MBA - Sales & Marketing
ICFAI University
B.B.A -
Teer Thanker Mahaveer University
Class XII -
St. Xavier’s Senior Secondary School
Class X -
M.V.M Senior Secondary School
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