NASEEF M
IT Support & Web Developer
Kozhikode,KL
Summary
BCA graduate with hands-on experience in both IT support and web development roles. Proven ability to troubleshoot hardware/software issues, perform installations, and assist users across Windows and Linux environments. Experienced in helpdesk operations, ticket escalation, remote support, and providing technical training to non-technical users. Adept at managing WordPress-based systems, basic networking tasks, and ensuring smooth day-to-day IT functionality in fast-paced settings
Overview
2
2
years of professional experience
2
2
Certification
Work History
IT Support & Web Development
Digitz Technologies
Kozhikode, Kerala
11.2024 - Current
- IT Support & Troubleshooting: Provided technical support for hardware/software issues across Windows, Linux, and macOS systems, resolving user problems efficiently
- System & Software Installation: Installed and configured operating systems, software, and updates for employees and clients, ensuring optimal performance
- Network & Connectivity Support: Assisted with network
troubleshooting, IP configurations, WiFi/LAN setups, and remote desktop support - Helpdesk & Customer Communication: Managed helpdesk operations, resolved technical tickets, a provided timely solutions for users while maintaining clear and effective communication
- Website Development & Maintenance: Developed and customized WordPress websites (corporate, e-commerce) using PHP, HTML5, CSS3, and JavaScript
- Website Optimization & Security: Conducted regular site maintenance, improved website performance, and enhanced security through reliable plugins and best practices
Technical Support & Billing
Swayamvara silks
Kochi, Kerala
06.2023 - 02.2024
- Technical Support: Provided technical assistance for troubleshooting hardware/software issues with POS systems, ensuring smooth transactions and system performance
- System Setup & Maintenance: Installed, configured, and maintained POS terminals, ensuring efficient operations for billing and transaction processing
- Billing & Payment Processing: Managed billing operations, including processing payments via cash, card, and UPI, ensuring accuracy in transactions and compliance with company policies
- Customer Support: Assisted customers with payment inquiries,technical troubleshooting during checkout, and general product-related questions, maintaining high levels of customer satisfaction
- Issue Resolution: Acted as the primary point of contact for resolving billing discrepancies and technical issues, escalating to senior support as necessary
PART TIME STORE INCHARGE
CHICK AND FILLET
Mangalore, Karnataka
03.2022 - 09.2022
- Technical Support: Provided technical assistance for store equipment (POS systems, scanners), troubleshooting hardware/software issues for seamless operations.
- Store Operations Management: Managed daily store operations, ensuring efficient workflow and adherence to company policies.
- Inventory & Stock Control: Monitored stock levels, coordinated product ordering, and ensured proper restocking to meet customer demand.
- Customer Service: Addressed customer inquiries, resolved technical issues, and ensured a positive shopping experience.
- Cash Register & Payment Processing: Handled cash register operations, processed payments, and balanced the cash drawer at the end of each shift
Education
BCA - Big Data Analytics & Cloud Computing
Yenepoya University
06.2023
Diploma - Diploma in Python With React & Data Science
Right Soft Options
Ernakulam, India 11.2023 - 10.2024
Skills
Technical Proficiency :
- Hardware & Software Troubleshooting
- System & Software Installation
- Helpdesk Support & Ticketing
- Windows & Linux OS Support
- Remote Desktop Assistance
- WordPress CMS
- HTML5 / CSS3 / Bootstrap
- Responsive Web Design
- WooCommerce & Plugin Customization
- SEO & Website Optimization
Additional Skills :
- Strong Interpersonal Skills
- Customer Support & Communication
- Self-Driven and Motivated
- Time Management
- Multi-Tasking and Organizational Skills
- Problem-Solving Attitude
- Adaptability
Operating Systems :
- Windows
- Linux (Ubuntu)
- macOS
Certification
- STED Council Certification Course (SSCC) - STED Council, Govt. of NCT, New Delhi – Certified October 2024
- Google IT Support Professional Certificate - By Google – Currently Pursuing
Languages
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Arabic
Elementary (A2)
Personal Information
Date of Birth: 08/29/01
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Travelling
Movies
Music
Accomplishments
- Successfully developed and deployed responsive WordPress websites for clients in industries like wellness, hospitality, and trading, enhancing digital presence and user experience.
- Integrated WooCommerce with secure payment gateways (Razorpay, Stripe, PayPal), improving e-commerce functionality and streamlining checkout processes.
- Optimized website speed and SEO using best practices, resulting in improved load times and search visibility.
- Provided client support for hosting, DNS, cPanel, FTP, and CMS-related issues, showcasing strong problem-solving and technical troubleshooting skills.
- Actively interested in expanding into IT Support Engineer roles, leveraging web development experience and foundational knowledge in system administration and customer support.
Affiliations
- Active Member, TRAUMA Care Kozhikode (Since 2021)
- Active Member, Blood Donors Kerala (BDK) (Since 2021)
- Volunteer & Coordinator, Tech & Arts Fests – Yenepoya University (2022 & 2023)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsFlexible work hoursQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT Support & Web Development
Digitz Technologies
11.2024 - Current
Diploma - Diploma in Python With React & Data Science
Right Soft Options
11.2023 - 10.2024
Technical Support & Billing
Swayamvara silks
06.2023 - 02.2024
PART TIME STORE INCHARGE
CHICK AND FILLET
03.2022 - 09.2022
BCA - Big Data Analytics & Cloud Computing
Yenepoya University
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