Naseer Hurrah
Noida
Summary
Dynamic customer service expert with a proven track record at Admiral Solutions, enhancing customer satisfaction through effective problem-solving and strong communication skills. Adept at utilizing CRM systems to drive customer retention and mentor teams, achieving significant improvements in service efficiency and client engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Expert
Admiral Solutions
Gurugram
10.2023 - Current
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries by utilizing product knowledge and company policies.
- Trained new team members on best practices and customer service protocols.
- Managed customer complaints by analyzing issues and offering effective solutions.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
Insurance Specialist
WNS Global Services Limited
Noida
11.2022 - 09.2023
- Analyzed insurance policies and coverage options for clients, resulting in a 15% increase in customer satisfaction ratings.
- Negotiated with insurance providers to secure competitive rates and terms for clients, saving an average of 10% on annual premiums.
- Conducted risk assessments and implemented customized insurance solutions to mitigate potential claims and losses for clients.
- Collaborated with claims adjusters and legal teams to expedite the resolution of insurance claims and ensure timely payout to clients.
Sr. Technical Support
Tech Mahindra
Noida
03.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sr. Advisor
Concentrix Daksh Limited
Noida
01.2019 - 10.2020
- Led strategic initiatives to enhance customer service processes and efficiency.
- Mentored junior advisors to develop operational skills and customer engagement techniques.
- Analyzed performance metrics to identify areas for process improvement and optimization.
Education
MBA - Management & Finance
Golden Gate University
California USA09-2026
Bachelor's Degree - Arts
Indira Gandhi National Open University
Noida, India06.2023
12th | Higher Secondary School -
Jammu & Kashmir Board Of School Education
Pulwama, India01.2010
Skills
- Strong communication skills Professional
- Problem-solving abilities Professional
- Knowledge of CRM systems Professional
- Multitasking capabilities Professional
- Customer Retention Professional
- Team Player Professional
Certification
- Project Management Foundations: Requirements LinkedIn Learning certificate 06/2024 https://www.linkedin.com/learning/certificates/33250d321440d4d50da8f2bdaf79f515617dbedf2a3a18740bba5493c9a76459?trk=share_certificate I am certified in Project Management Foundations: Requirements from LinkedIn Learning, showcasing my expertise in understanding project requirements and authority in project management.
- Project Management Foundations: Ethics LinkedIn Learning certificate 06/2024 https://www.linkedin.com/learning/certificates/f3cde306c687577de3144cdffe0e67e451858f93f711ac584bb4f05eed367c9d?trk=share_certificate
- Project Management Foundations LinkedIn Learning certificate 05/2024 https://www.linkedin.com/learning/certificates/6e2520f128123b06e5561c34f53d634f6240894762e87e2bf5cd01adc97d384e?trk=share_certificate
- Business Analysis Foundations LinkedIn Learning certificate 05/2024 https://www.linkedin.com/learning/certificates/00f6c731a61249c1d737a8dc9b5a94ccb1c6f35012e7fd0bed6bff6ccfd5b517?trk=share_certificate I have obtained the Business Analysis Foundations certification from LinkedIn Learning, demonstrating my proficiency in foundational business analysis skills and techniques. This certification validates my knowledge and expertise in analyzing business processes, identifying opportunities for improvement, and making data-driven decisions to drive business growth and success.
- Selling into Industries: Retail and Consumer Products LinkedIn Learning certificate 07/2024 https://www.linkedin.com/learning/certificates/28c7a92dcae30a8279224492d5681483a48a1792040dbd23f548e7441d87c407?trk=share_certificate Certification in Selling into Industries: Retail and Consumer Products from LinkedIn Learning.
- Contracting for Consultants LinkedIn Learning certificate 04/2024 https://www.linkedin.com/learning/certificates/3bc4f7cbb2f3a8dfdeec0ee14ac644821e79801c76daf96c933249ac377ca12c?trk=share_certificate Certification in Contracting for Consultants from LinkedIn Learning, demonstrating expertise in negotiating and managing contracts with clients as a consultant.
Languages
English Professional, Urdu Full, Kashmiri Native
Hobbies and Interests
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Football
Websites
- https://www.linkedin.com/learning/certificates/33250d321440d4d50da8f2bdaf79f515617dbedf2a3a18740bba5493c9a76459?trk=share_certificate
- https://www.linkedin.com/learning/certificates/f3cde306c687577de3144cdffe0e67e451858f93f711ac584bb4f05eed367c9d?trk=share_certificate
- https://www.linkedin.com/learning/certificates/6e2520f128123b06e5561c34f53d634f6240894762e87e2bf5cd01adc97d384e?trk=share_certificate
Timeline
Customer Service Expert
Admiral Solutions
10.2023 - Current
Insurance Specialist
WNS Global Services Limited
11.2022 - 09.2023
Sr. Technical Support
Tech Mahindra
03.2021 - 10.2022
Sr. Advisor
Concentrix Daksh Limited
01.2019 - 10.2020
MBA - Management & Finance
Golden Gate University
Bachelor's Degree - Arts
Indira Gandhi National Open University
12th | Higher Secondary School -
Jammu & Kashmir Board Of School Education
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