Nasreen Khan
Jaipur
Summary
Dynamic Telecaller with a proven track record at Jio, excelling in customer service and lead generation. Skilled in database management and relationship building, I effectively resolved customer complaints and generated new sales opportunities. My proactive follow-up strategies and strong problem-solving abilities contributed to enhanced customer retention and satisfaction. Skilled Telemarketer with track record of exceeding company's expectations and sales goals. Exceptional communication skills, numerically savvy, and skilled negotiator. True problem solver and visionary leader.
Overview
3
3
years of professional experience
Work History
Telecaller
Jio
Jaipur
04.2022 - Current
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Handled inbound telephone calls from interested customers.
- Followed up on sales leads through outbound calling.
- Collaborated with new customers to give details about company offerings.
- Resolved customer complaints in an efficient manner following established protocols.
- Updated customer information in the database accurately.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Generated new sales opportunities through direct telephone selling.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
Education
Bachelor of Arts -
University of Rajasthan
Jaipur 03-2007
Art History
Ajeet Vidya Niketan Senior Secondary School
Jaipur 04-2004
Art History
Ajeet Vidya Niketan Senior Secondary School
Jaipur04-2002
Skills
- Customer service
- Sales techniques
- Database management
- Lead generation
- Call handling
- Customer retention
- Problem solving
- Product knowledge
- Follow-up strategies
- Relationship building
- Microsoft office
- Professional communication
- B2C marketing
- Product and service sales
- Problem-solving
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Telecaller
Jio
04.2022 - Current
Bachelor of Arts -
University of Rajasthan
Art History
Ajeet Vidya Niketan Senior Secondary School
Art History
Ajeet Vidya Niketan Senior Secondary School
Similar Profiles
Keshav SharmaKeshav Sharma
Deputy Manager at JioDeputy Manager at Jio
SANKAR ASOKANSANKAR ASOKAN
Area Sales Manager at JIOArea Sales Manager at JIO
Satish Kumar PhirangiSatish Kumar Phirangi
General Manager at JioGeneral Manager at Jio