Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nasrin Banu B

KAM | Cluster Manager | City Head
Bangalore

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Senior Key Account Manager

Farmtheory
05.2024 - 08.2024
  • Onboarded new brands and increased revenue by 25% month on month
  • Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
  • Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
  • Supported sales and reporting for large and medium-sized accounts.

Cluster Manager - Enterprise Accounts

Bundl Technologies Pvt Ltd
08.2023 - 02.2024
  • Leading Luxury Dining Hotel properties in Bangalore
  • Involved in implementing strategies on Ads and revenue generation
  • Ensured offer, deals and onboarding parity with the competitors
  • Generate visibility for the clients by co-funding, running influencers video, etc and ensuring 2x revenue.


City Head

Dunzo Digital Private limited
10.2022 - 07.2023
  • Turning a business from a negative gross margin (GM) to a positive GM within just three months
  • I have lead new projects focused on cost cutting, pricing adjustments, customer retention, and scaling up our existing business, among others.
  • Worked alongside stakeholders to evaluate new projects and have implemented them successfully.
  • Over the past few months, we have consistently achieved an impressive 8 to10% month-on-month growth for the city.
  • I have successfully managed a dynamic team comprising 22 members, including Key Account Managers (KAMs), Team Leads/Sales Managers, Field Sales Executives and Inside Sales.


Key Account Manager

Dunzo Digital Private Limited
01.2022 - 10.2022
  • Monitor and analyze key business metrics and suggest improvements
  • Develop and implement effective sales strategies
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Sales Manager

Dunzo Digital Private Limited
10.2020 - 12.2021
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Inside Sales Associate

Dunzo Digital Private Limited
08.2018 - 10.2020
  • Researched and identified possible new accounts for sales development.
  • Managed friendly and professional customer interactions and answered customers' questions regarding products, prices, and availability.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Monitored customer conversations and provided timely, knowledgeable assistance.

Education

MBA - Marketing And Finance

Jain University
Bangalore
08.2016 - 06.2018

Bachelor of Commerce - Accounting And Finance

Christ University
Bangalore
04.2013 - 03.2016

Skills

    Key Account Management

    Negotiation confirmation

    Communication

    Data Analysis

    Team Building

Accomplishments

  • Have won "Manager of the quarter award" in Q4 2023
  • In Q3 and Q4 2023 I have been awarded with "Above and Beyond" in recognition for consistent performance and exceeding expectations.
  • Lead "Project Parivartan" in Dunzo for 6 months achieved highest incremental orders in PAN India, got the prestigious award along with an Iwatch and Rs10k Cash
  • In a span of 9 months have increased GM for the city from (-10.63) to (10.25)

Timeline

Senior Key Account Manager

Farmtheory
05.2024 - 08.2024

Cluster Manager - Enterprise Accounts

Bundl Technologies Pvt Ltd
08.2023 - 02.2024

City Head

Dunzo Digital Private limited
10.2022 - 07.2023

Key Account Manager

Dunzo Digital Private Limited
01.2022 - 10.2022

Sales Manager

Dunzo Digital Private Limited
10.2020 - 12.2021

Inside Sales Associate

Dunzo Digital Private Limited
08.2018 - 10.2020

MBA - Marketing And Finance

Jain University
08.2016 - 06.2018

Bachelor of Commerce - Accounting And Finance

Christ University
04.2013 - 03.2016

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Nasrin Banu BKAM | Cluster Manager | City Head