Nasrullah Ayoubi

Led sales and marketing team to achieve targets

• Oversaw acquisition of residential properties for high-net-worth clientele
• Managed documentation processes ensuring legal compliance
• Coordinated with Emaar, legal teams, and government agencies for document finalisation
• Coordinated communication between Sweden head office, branches, and stakeholders for transactions
• Facilitated communication between Sweden head office and UK branches
• Facilitated tenant and owner communications in property management
• Oversaw HR and administrative responsibilities for property and rental teams

• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Analysed customer feedback to identify and implement improvements for service delivery
• Built rapport with customers through courteous and professional communications.
• Coordinated customer orders via email and telephone
• Supported customers with queries and resolved complaints effectively
• Managed customer queries, ensuring quick resolution and satisfaction
• Processed and issued customer product orders and service upgrades
• Enhanced customer satisfaction through prompt issue resolution
• Excelled in quality assurance by implementing performance feedback effectively
• Delivered exceptional customer service by anticipating customer needs
• Delivered prompt and precise responses to customer service inquiries
• Built empathetic client relationships and consistently surpassed sales targets
• Identified trending issues and prepared reports for supervisory team's action
• Monitored email ensuring swift response to customer complaints
• Maintained comprehensive records of customer service interactions
• Implemented advanced product marketing strategies to increase revenue
• Stayed current on policies, procedures and standards to offer optimal support.
• Managed calendar and arranged appointments for field personnel
• Managed front counter and assisted with customer enquiries
• Managed customer refunds, exchanges, and service requests efficiently
• Referred customers to team leaders and expert advisers for complex inquiries.
• Boosted customer satisfaction through swift query resolution in live chat

• Oversaw hiring processes, wrote adverts, reviewed CVs, interviewed and selected candidates
• Resolved conflicts and disputes with effective solutions
• Supported employees with HR issues and liaised with department heads for resolutions
• Created succession plans and promotion paths for staff, promoting retention and leadership continuity.
• Aligned HR strategies with overarching business goals
• Facilitated senior leadership in compiling comprehensive project and benefits data
• Facilitated team building exercises to foster collaborative work culture
• Implemented HR system for all employee levels and departments
• Implemented employee engagement strategies to enhance workplace satisfaction
• Collaborated with legal team on policy matters, compliance, grievances and employee complaints
• Tracked HR programs closely to assess result and make proactive changes to meet changing demands.
• Optimised resource allocation by managing HR budget and expenditures
• Analysed data to derive valuable HR metrics
• Directed operational and administrative procedures for regulatory and policy compliance
• Directed HR team to achieve organisational goals

• Managed front desk team and helped promptly resolve workday issues to back up employees.
• Led training on fire safety and emergency protocols for front office staff
• Carried out TUPE consultations, interviews and DBS/vetting checks to support HR processes
• Organised and conducted recruiting events, explaining incentives and opportunities for enlistees.
• Managed international import processes ensuring compliance with customs and regulatory requirements
• Assisted guests daily, providing exceptional service and effective problem-solving.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Managed and supervised team including payment and billing coordinators and general clerks
• Oversaw all aspects of data management for CRM software and proprietary database to include updates and backups, report generation and troubleshooting or repair service requisition.
• Facilitated office meetings to address queries and resolve staff issues
• Provided guidance and empowered managers to make effective decisions consistent with company's culture and values.
• Led initiatives to enhance employee engagement across departmental teams
• Supervised the administration team by communicating job expectations, appraising job results and disciplining employees.
• Enhanced workflow efficiency by implementing effective solutions to optimise productivity and team performance
• Took ownership of expenses for all activities for Head office and submitted monthly reports.
• Oversaw filing, photocopying, and postage operations as Administrative Manager
• Enabled business expansion, revenue development and customer gains with successful strategic planning.
• Enhanced office operations to improve customer satisfaction and productivity

Key Achievements and Responsibilities:

• Successfully led LPG sales operations across government, military, and local sectors, building a strong network of high-value clients, including international organisations.
• Negotiated and maintained key supply contracts with NATO and Supreme
• Expanded Ahmadyar Group's market presence and secured repeat business
• Negotiated and closed a significant single LPG contract valued at AFN 92 million (equivalent to approximately AED 4.35 million), demonstrating strong negotiation, contract management, and sales acumen.
• Oversaw end-to-end client servicing, including needs assessment, pricing strategies, and after-sales support, resulting in a 30% improvement in client retention over a 2-year period.
• Collaborated with finance teams to achieve 25% reduction in receivables
• Generated detailed sales reports and forecasts for upper management, enabling data-driven decision making.

Key Skills:

• B2B Sales and Negotiation.
• Managed strategic accounts as Senior Sales Executive for LPG sector
• Contract Development and Execution.
• Led payment and credit monitoring in senior sales executive role
• Client Relationship Management.
• Led sales reporting and forecasting for LPG sector

• Developed and shared best practices across company to align with objectives and quality standards.
• Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
• Analysed customer data to identify opportunities and improve relationships.
• Enhanced customer satisfaction through prompt resolution of issues
• Exceeded team goals by partnering with staff to share and implement customer service initiatives.
• Trained staff on efficient processes and equipment use to enhance productivity
• Hired and evaluated associates and management staff to add to workforce and meet demands.
• Managed budget, accounting, and payroll to ensure timely completions
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Evaluated new products for quality and readiness
• Oversaw employee recognition programme to encourage professional development and high performance.
• Enhanced customer loyalty by implementing strategic initiatives
• Analysed strategic, core and support processes to recommend improvements.
• Collaborated with directors to define corporate values and mission

• Obtained information on appropriate terms, phrases and words from specialist dictionaries.
• Operated interpretation equipment for accurate and reliable translations
• Engaged in ongoing training to stay updated on industry best practices
• Provided simultaneous translation services at high-profile meetings and events.
• Commissioned translation services for specialised projects
• Used appropriate presentations or visual aids to assist in translating large speeches during conferences.
• Monitored translation quality of contractors and external providers.
• Maintained translation equipment for consistent and reliable service
• Worked with sensitivity across emotive translation topics and circumstances.
• Conducted comprehensive research for specialist translation projects
• Inspected translations word-for-word for grammar and spelling faults.
• Evaluated performance data to improve translation service and delivery planning.
• Consulted with experts for accurate technical information translation
• Adapted existing translations to meet style guidelines.
• Collaborated with technical teams to ensure accurate translations
• Maintained focus under pressure to deliver accurate translation services.
• Corrected terminology and vocabulary errors in documents
• Translated live recordings in real-time with accuracy and composure.
• Evaluated costs and delivered quotes tailored to project scope
• Proofread and edited translated documents, guaranteeing high accuracy and consistency across texts.
• Translated conversations and documents between two parties in professional situations.
• Rewrote original materials in target language, maintaining meaning by carefully following sources.
• Provided immediate verbal translations for legal and business documents
• Ensured accuracy of translated material through comprehensive proofreading
• Used cultural background knowledge to understand idiomatic meanings of specific expressions.
• Managed confidential information with discretion during translation of sensitive documents.
• Assisted in developing a glossary of terms for technical translations, standardising language for future projects.
• Delivered accurate translations under pressure, meeting strict deadlines and client requirements

• Developed sales strategies to enhance advertising offerings and drive larger deals
• Directed marketing budgets and optimised resources to achieve strategic objectives
• Forged new business partnerships to enhance customer acquisition and boost revenue
• Analysed market trends and customer behaviour to optimise strategic direction
• Optimised strategic direction through market trend and customer behaviour analysis
• Boosted lead generation by collaborating with sales teams
• Directed social media strategy, driving community engagement and growth
• Pioneered accurate marketing forecasts for regular strategy meetings
• Developed social media campaigns across Facebook, Instagram, and YouTube
• Built effective partnerships with stakeholders to improve marketing strategies