Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Chauhan

Noida

Summary

Dynamic Department Manager with a proven track record in team leadership and operational planning. Successfully recruited and developed a high-performing team, enhancing customer satisfaction and driving sales growth. Skilled in forecasting and process improvement, I thrive on creating engaging retail experiences that elevate brand visibility and customer loyalty.

Overview

7
7
years of professional experience

Work History

Department Manager

Decathlon Sports India
Noida
01.2023 - Current
  • Recruited 25+ individuals whose personalities align with core recruitment principles, organizational needs, and company culture.
  • Facilitated team autonomy through structured onboarding and defined responsibilities.
  • Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
  • Forecasted and managed business activities, including expense control (piloting and P&L), roster management, and implemented strategies to enhance efficiency, optimise stock availability, and ensure seamless integration across offline and online channels.
  • Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
  • Designed engaging store layout integrating commercial intents, increasing visibility for all products and services.

Retail Sales Associate

Decathlon Sports India
Indirapuram
10.2018 - 12.2022
  • Accelerated user growth and sales via impactful product demonstrations and customer engagement.
  • Facilitated customer satisfaction through personalised products, services, and payment options across all channels, while ensuring availability and a seamless checkout.
  • Recognised business opportunities, advocated complementary products to elevate customer experience, supervised precise inventory for omnichannel availability.

Education

Bachelor of Arts - Economic Hons

Jamia Millia Islamia
New Delhi
01.2018

Class 12th - PCM with Economics

Navy Children School
Chanakya Puri

Skills

  • Vendor management
  • Team leadership
  • Merchandising
  • Project management
  • Supply chain management
  • Forecasting and planning
  • Performance evaluation
  • Operational planning
  • Microsoft Excel
  • Collaboration and communication
  • Microsoft PowerPoint
  • Retail management
  • Strategic planning
  • Process improvement

Timeline

Department Manager

Decathlon Sports India
01.2023 - Current

Retail Sales Associate

Decathlon Sports India
10.2018 - 12.2022

Bachelor of Arts - Economic Hons

Jamia Millia Islamia

Class 12th - PCM with Economics

Navy Children School

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Natasha Chauhan