Natavar Vaishnav

Jaipur,RJ

Summary

Dynamic professional with a proven track record at Genpact India Pvt Ltd, excelling in quality assurance and team management. Skilled in staff training and customer relations, I effectively led a QA team, enhancing process efficiency and achieving significant improvements in service quality. Committed to operational excellence and client satisfaction.

Overview

years of professional experience

Work History

Genpact India Pvt Ltd

Management Trainee

11.2018 - Current

Job overview

I joined genpact as Process Developer in 2018
Authorization Validation Process , I validate every required field and process the request. meeting daily targets and report to my manager.
In 2020 I moved in Audit and Exception Team as a Quality Auditor.
As a Quality Auditor my responsibilities are ensures products, services, and processes meet established quality standards and regulatory requirements by conducting audits, identifying areas for improvement, and recommending corrective actions.
Share Client updates with team members
Work as trainer to train new joiners
In 2023 I Promoted as Management Trainee
As MT my role is manage QA Team
Update and share daily report to all FLM's and senior management
QA MTD reports share with client.
Handle client calls regarding new update and error by team.
Upload team incentives on genpact portal

Teleperformance

Process Associate

03.2017 - 11.2018

Job overview

Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Collaborated with team members for enhanced process efficiency and productivity.
Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.

Education

RTU Kota
Jaipur, India

B.Tech(CS)

04-2016

Skills

Customer service
Staff supervision
Customer relations

Staff training
Operations support
Staff management

Timeline