Nathan Francis
Mumbai
Summary
Dynamic Guest Service Associate with a proven track record at Fairfield by Marriott, excelling in complaint resolution and operational coordination. Expert in front desk operations and reservation systems, I enhance guest experiences through exceptional customer service and efficient check-in processes, fostering loyalty and repeat visits.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Associate
Fairfield by Marriott
Mumbai
04.2025 - Current
- Delivered exceptional guest service by assisting with check-ins, inquiries, and special requests while maintaining a warm and professional demeanor.
- Managed front desk operations, including check-ins and check-outs efficiently.
- Assisted guests with inquiries, resolving issues to ensure a positive stay.
- Resolved customer complaints diplomatically, strengthening guest relations and encouraging return visits.
- Coordinated with internal departments to streamline operations and resolve guest concerns promptly.
- Uphold high standards of hospitality, efficiency, and accuracy in all front desk and service-related tasks.
- Processed reservations and payments accurately using property management system.
Education
Bachelor of Arts - English Literature
Arunodaya University
India08-2025
Skills
- Check-in processes
- Front desk operations
- Reservation systems
- Booking management
- Service efficiency
- Customer support
- Guest inquiries
- Complaint handling
- Operational coordination
- Crowd management
- Telephone etiquette
- Hospitality standards
Certification
- STCW | EFA| PSSR| FPFF|PST (2026)
- STSDSD (2026)
- PSF ( 2026 )
- Diploma in Aviation and Hospitality
- Certified MS-CIT ( Maharashtra State Board )
Hobbies and Interests
- Photography
- Painting
- Football
- Travelling
- Music
Passport
Passport No : X5242992
Place of Issue : Mumbai
Date of Issue : 20-02-2023
Date of Expiry : 19-02-2033
Timeline
Guest Service Associate
Fairfield by Marriott
04.2025 - Current
Bachelor of Arts - English Literature
Arunodaya University